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Sales and customer Service

Whether you're looking to attract new customers or effectively manage existing ones, Jeeves ERP is equipped with fully integrated CRM functionality. The solution includes a wide range of order fulfilment tools tailored to the needs of manufacturing, distribution and service businesses.

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With Jeeves ERP, customer service representatives have access to comprehensive information to effectively manage customer interactions. They can set realistic expectations for pricing, lead times and deliveries. This module is further enhanced by the integration of the Product Configurator, which allows customers to create order-specific products. With greater visibility into business operations, your customer service team can ensure customer satisfaction and forecast performance more accurately.

Capable of handling manufacturing environments:

  • Make-to-stock 
  • Make-to-order
  • Distribution channels from direct-from-inventory to direct-from-suppliers
  • Business with single-site
  • Multi-site, global business complexity

Key features

  • Available-to-promise
  • Estimator 
  • Quotations 
  • Claims 
  • Company and contact management
  • Sales process management
  • Campaign, lead and opportunity management
  • Outlook integration
  • Sales reporting 
     
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Easy to adapt to your business

The Jeeves Sales and Customer Service module comes with pre-defined processes, roles, menus and forms that can be easily adapted to your existing sales organisation and processes. Customers can be easily segmented into different categories for posting control, statistics, discount management and more. You can also categorise your products in any way you like - into accounts, classes or groups at product or line item level. 

Pricing and other classifications are also available for each product and item, with options for language, units, payment terms, delivery terms, delivery methods, currency clauses and more. 

When it's time to sell, your sales team has a real-time view of what is and isn't available for sale - including product variants and seasonal products, as well as automated pricing based on negotiated offers, price lists, tax calculations and discounts.

Key features of sales and customer service management