It wasn’t long ago that your field service technicians showed up to client sites with clipboards, checklists, and carbon-copy forms. All those paper records had to be transported back to an office, and manually entered into your ERP system on non-billable “administrative” days. Over the past decade, mobility has transformed the typical work day of field service technicians in a variety of industries, from healthcare and telecommunications to manufacturing and distribution.

The Jeeves Mobile Field Service app is for any company with field technicians.  

Unlike other third-party apps, this native iOS Jeeves Mobile Field Service app is built using our state-of-the-art mobile design client. This app doesn’t “read” Jeeves ERP, nor does it “integrate” or “sync” with Jeeves ERP. This app is Jeeves ERP. All information and data going into and flowing out of the app is a real-time transaction within your system. Beyond its modern architecture, this app delivers all the benefits you would expect for your service operations, including a faster time to invoice, improved margins, better quality data, and a more professional, modern work environment for your service technicians.

BENEFITS

  • Increase your service margins by reducing the number of indirect, non-billable hours per technician.
  • Improve the quality of your fields service data by allowing your technicians to enter important job details on site.
  • Improve your time to invoice on services.
  • Give your technicians a more professional, fun and modern work environment.

FEATURES

BUILT-IN iOS FUNCTIONALITY

The Jeeves Mobile Field Service app launches with a Touch ID login. From the service order, field technicians can touch a phone number to call a client, or launch into maps for driving directions.

SERVICE ORDER LIST

Once your service technicians are on the road, all they need is the Jeeves Mobile Field Service app. The app shows all open service orders assigned to each rep, sorted by priority, type, or calendar date. Users also can quickly search for certain orders using the search bar.

REPORT WORK HOURS

Your field employees can efficiently log their billable time using the time codes and activity types you make available in Jeeves ERP.

REPORT MATERIALS

Allow your field technicians to report all materials used from stock. The Jeeves Mobile Field Service app allows users to easily search for stock items across multiple stock locations—including service vehicles. Material costs are automatically entered into the system when an item is selected.

LOG FIELD SERVICE NOTES

The Jeeves Mobile Field Service app provides diary functionality that allows technicians document important notes on the work being done or ensure follow-up on tasks.

SERVICE HISTORY, WARRANTIES, DRAWINGS, AND MORE

The Jeeves Mobile Field Service app provides a window into your Jeeves ERP system, giving technicians access to an installation’s service history, drawings and configurations, warranty information, components, serial numbers and more.

SEND PDF DOCUMENTS AND REPORTS

Whether it’s a service order or a service history report, your field team can respond quickly to customer requests with the ability to email PDF documents from Jeeves ERP.

COMMUNICATE WITH BACK OFFICE

Your back office can set up push notifications to all mobile users. Likewise, your field service technicians can communicate directly to the back office should problems arise. Perhaps a part needs to be ordered, a secondary skillset needs to be called into the job, or a new service order needs to be issued. With the Jeeves Mobile Field Service app, communication is fast and easy.

IMAGE DOCUMENTATION

Using the built-in camera tools of your device, the Jeeves Mobile Field Service app allows technicians to document job details, such broken items or parts, and upload them directly into Jeeves ERP’s electronic document management module.

OBTAIN SIGNATURES

Technicians can capture digital, fingertip signatures upon service order completion.

FAST AND CUSTOMIZABLE IMPLEMENTATION

The Jeeves Mobile Field Service app is fast to implement and extremely intuitive to use. And, because of the Jeeves mobile design client, you can customize and extend the app to meet the specific needs of your business.