At Jeeves, we believe that education is integral to the full lifespan of your Jeeves implementation, and we understand how important a well-informed, knowledgeable employee is to the success of your business. To help you deliver ongoing training and education to both new and existing system users, Jeeves offers a variety of education and training options.
Visit our events page to see a schedule of upcoming product-focused webinars and seminars. There, you’ll also have access to recorded webinars.
As part of the Jeeves support agreement, customers have unlimited access to an in-depth training curriculum via a customer portal, where both scheduled and on-demand courses are available to all types of users, from beginner to power user. Courses are designed to be taken in small increments of time, minimizing time away from the job and eliminating travel expenses.
Should you have the need for custom or on-site training, perhaps to prepare for an upgrade or develop your advanced power users, the Jeeves education team can offer personalized assistance in developing a training plan, as well as prepare and deliver the material. Personalized training is billed at an hourly rate.
We know you depend your ERP solution to keep your operations running smoothly and your customers happy. That’s why we’ve assembled a talented and experienced team of product experts to provide you with support and ensure you’re leveraging your system to its fullest. Each Jeeves support analyst has an average of more than 12 years of direct product experience and more than 10 years of experience serving in a technical product support role.
Our support team loves what they do, and most of all, they enjoy helping our customers solve problems. Said one of our analysts: “I love helping our customers solve problems—especially when I can give them that ‘aha’ moment—usually by displaying a feature they may not be using in their current situation.”
Our support team is also incredibly passionate about the products they support. Another one of our analysts commented, “I love the product. I fell in love with it the first day I saw it. It has endless possibilities.”
Jeeves product support is powered by Jeeves’ world-class support system, allowing customers to submit questions, defects, product ideas and service requests via the phone, email or the Jeeves customer portal. Responses and resolutions are delivered within the hours of operation of Jeeves customer support: Monday-Friday 08:00 – 17:00 CET.
After hours, customers have 24/7 access to the customer portal, where they can track their case status and history, query the self-service knowledgebase, explore on-demand education and training, and access product documentation and news.
How can we help you?
Jeeves ERP Customers
- Enter a question in our Customer Portal
- E-mail us at firstname.lastname@example.org
- Give us a call at +46 (0) 31 775 66 66
Garp ERP Customers
- Enter a question in our Customer Portal
- E-mail us at email@example.com
- Give us a call at +46 (0) 33 44 41 80
Beyond Product Support
At Jeeves, we put our customers first, and you can see it in every aspect of the business. Outside of support, you’ll find all of our departments working in concert to address your ongoing solution improvement needs:
- Our product management team builds product feedback channels into every stage of the product development process to ensure that our solutions are 100 percent customer driven and approved.
- Our education team builds high-value education offerings to empower every level of user, from novice to veteran.
- Our marketing team hosts an education- and networking-centric user and partner conference, as well as regular industry best practice and educational product webinars. The Jeeves marketing team also is dedicated to ensuring that you receive product- and company-related information via customer emails and newsletters.
- Our engineers handle escalations on support requests; release patches to address urgent customer needs and quality assurance; build documentation and product manuals; and develop the new features customers are asking for.
- Our tenured product and industry consultants are available to provide a number of consulting services to meet your unique needs.
- Our account management team is always available to guide you in getting the products, resources, services and assistance you need, fast. As your central point of contact, your account manager will work with you via regular strategic account planning sessions.
The Jeeves mission is defined as helping our customers to competitively differentiate themselves through the automation of unique business processes. And while providing high-fit, feature-rich software gets us part of the way there, we know that employing industry, product and process experts who can provide a broad range of both traditional and non-traditional services, as well as world-class support and education, is critical to achieving our vision.
The Jeeves consulting services team has developed a unique services methodology that fosters a deep understanding of our customers’ businesses and industries in order to act as a trusted business advisor. The Jeeves Agile Methodology is a rapid deployment methodology that utilizes iterative, time-boxed development techniques to deliver high-fit, configured solutions for our customers around the globe. As an organization that supports both cloud and on-premise solution deployments, we recognize that some services are best delivered remotely by a highly skilled team, while others are more effectively delivered by local consultants working directly with customers. Each services engagement is unique, but our methodology allows us to first understand a customer’s needs, and then apply the right mix of resources, keeping costs down while still meeting project requirements.
Jeeves service deployments leverage a variety of service types, including:
Complementary Solution Consulting
The Jeeves consulting services team maintains in-house expertise on all complementary solutions from our third-party technology partners that integrate with Jeeves. As such, Jeeves provides complementary solution consulting services that help customers implement, integrate and configure these solutions with their core application.
Business Intelligence (BI) Consulting Services
Jeeves Business Intelligence is an adaptable analysis and decision support system, powered by QlikView, which either can be run as an integrated part of your system or stand-alone in a web browser or mobile interface. QlikView’s in-memory associative search technology allows users to freely explore information from multiple sources, rather than being confined to a predefined path of questions. The Jeeves BI consulting service can help you identify the key measurements and performance indicators that are important to your business, as well as build the reports and dashboards that will help you monitor them. The service also can help you span beyond your ERP system data, and view it alongside data from disparate sources.
Customer Relationship Management (CRM) Consulting Services
When our customers demonstrate the need to manage complex customer relationships and require more robust CRM functionality than what is offered in our core system, Jeeves offers Microsoft Dynamics CRM as an integrated solution. The Jeeves CRM consulting service helps you implement and configure the Microsoft Dynamics CRM solution to align with your existing sales, service and support processes, while providing a seamless integration to your ERP solution from Jeeves.
Technical Consulting Services
Our technical consultants take on highly technical projects, ranging from customizations and bespoke development to infrastructure or application managed services.
Customizations and Bespoke Development
While our products give you and your IT team the power to develop your own fields, forms, process workflows, and reports, sometimes is easier and faster to outsource the project. The Jeeves Technical Consulting group can assist with any level of customization or bespoke development project. Whether you need functional modifications, report writing, custom-built apps, or integration services, the Jeeves technical consulting team is available to provide development services atop any Jeeves solution.
Mobile Solution Development
One of the most common development services Jeeves provides is mobility solutions. Regardless of the hardware or OS, the Jeeves technical consulting team can build apps and mobile applications that will bring your ERP functionality to phones and tablets and deliver ubiquitous connectivity to your workforce.
Whether you plan to deploy your Jeeves solution on premise or on the cloud, most companies typically need their infrastructure to support at least four different environments prior to an implementation, including training, development, test and production environments. Our Technical Readiness service takes advantage of the Jeeves Cloud offering to spin up these environments for you at a fraction of the cost and investment. When it’s time to go live, you can move forward with the environments you choose in the cloud, or move them on premise if that’s your preference.
On-Premise Infrastructure Readiness
Our On-Premise Infrastructure Readiness service is not a managed service; rather, it is a one-time engagement meant to augment and accelerate your initial implementation. During an on-premise infrastructure service engagement, the Jeeves team will install and configure your internal servers and ensure the desktop application is properly integrated into your network. The infrastructure services team will also make recommendations, based on your existing environment, for security, monitoring, backup and recovery. Once the infrastructure is in place, and your IT team properly trained, we hand back the controls to be handled within your four walls.
Jeeves offers a range of application and infrastructure managed services, for both on premise and cloud solution deployments. Our managed service offerings include full service, end-to-end support of either your application and/or your infrastructure, essentially removing that burden from your internal IT team. Managed services combine the use of proven third party tools with a dedicated and skilled team of product experts to provide you a range of services, such as regular monitoring and provisioning; backup and recovery; security management; or patch and upgrade management. Customers use managed services to achieve a number of benefits, including faster system deployment; lower total cost of ownership; access to deeper infrastructure and application expertise; and improved security, control and uptime.
Prepackaged Consulting Services
Sometimes, built-in, best-practice processes can be valuable—and ideal for the company seeking to build processes from scratch, or improve on poorly performing processes. For accelerated implementations, Jeeves offers prepackaged consulting services. These services are based on pre-built configurations of our solutions, with a set number of services hours to fit the solution to your environment.
Visit our Industries & Solutions pages to learn more.
Easy to Upgrade
According to a recent report by Radar Group, the average length of ownership of an ERP system is 12 years. And a little known fact? The initial ERP implementation typically represents just 25% of the total cost of ownership over time.
So where do the other costs come from?
One of the biggest areas is upgrades. Companies, on average, upgrade their ERP systems about 2 times over the life of an ERP system. Upgrades keep the system current, refreshing the technology and delivering newly available functionality. But most systems aren’t easy to upgrade, especially once they’ve been customized.
In fact, Radar Group says that most upgrades cost more than half the initial system investment. So, upgrading twice means paying for your system all over again.
At Jeeves, we have solved that problem. Our upgrades don’t impact existing customizations or require data migration – that’s why over 90% of our customers are on, or moving to, our latest version.
The technical process of upgrading Jeeves ERP can be done in a matter of minutes (and, it’s included as part of our cloud service). From there, the upgrade process is simply a matter of change management. Many of our customers budget a week or two to evaluate new features, and compare them to existing processes. After deciding how to move forward and some internal testing and training, they are up and running in no time—and with no added expense.
With Jeeves ERP, you are in control of how and when you upgrade. You are not dependent on the availability system experts to guide you through the process, nor are you constrained by the cost of their expertise.
Now that’s your ERP, your way.
Cloud ERP Leadership
Cloud computing technology is here to stay. Research shows that more than two-thirds of small and medium sized business have plans to, or have already moved their enterprise application stack to the cloud. And, you’ll be hard-pressed to find any viable software vendor, ERP software included, that doesn’t offer a cloud-based solution.
Cloud technology continues to gain the most traction at the infrastructure level. IT infrastructure is now a commodity and should be treated as such. Like any hosting partner, Jeeves ERP Cloud delivers a resilient, secure, available, and elastic infrastructure at a significantly lower cost and risk to your business. You get best in class security, backup and disaster recovery, and guaranteed system uptime and availability.
But Jeeves ERP Cloud is much more than hosting. It is a turnkey, end-to-end solution that is optimized for running the Jeeves ERP application and fully maintained and supported by Jeeves. For a single monthly fee that includes provisioning, administration, monitoring, maintenance, and support services, you have peace of mind that your implementation will be performant and up to date and that all issues can be diagnosed and resolved quickly by a dedicated team of experts operating under guaranteed SLAs.
With all of these tasks out of the way, you can focus on what’s most important: running your business.
Now that’s your ERP, your way … in the cloud.
Enterprise Features for Global Scalability
Multi-Company, Multi-Language, Multi-Currency
Jeeves ERP was built for enterprises that are managing multiple sites or companies across multiple geographies operating in different languages and currencies. It even handles multi-site customers and suppliers. Regardless of the complexity of your business, Jeeves ERP can be easily configured to support it.
The Jeeves financial management features can reflect the balance sheets of individual companies, as well as a consolidated corporate view. The system has built-in tools to help you manage multiple currencies, exchange schedules, and currency fluctuations. Jeeves ERP also delivers localizations for more than 20 countries, including built-in processes that abide by local regulatory requirements, as well as other convenient localizations, such as invoice reference numbers and international banking validations.
Other features like Intercompany Transactions and Master Data Management, described below, ensure that data flowing from company to company is accurate and consistent.
The Jeeves Inter-Company Transactions (ITC) application makes it possible for businesses with complex, geographically dispersed structures to operate as a single entity when working directly with customers. The tool is well suited for companies with one or more distribution centers, manufacturing units, or even remote sales offices. Because Jeeves ICT coordinates the logistical operations across many organizations, including order details, financial transactions, and general inventory flow, the application delivers a significant return on investment, including reduced inventory costs, dramatically shortened lead times, and improved customer service.
Jeeves ICT provides a completely transparent view across all of your companies, allowing users to see item balance information at all supply sites, as well as the demands placed upon them by a selling site. The information exchange in the order process across your companies is fully automated, both for customer and inventory orders. If any order details change, such as the selling company, order quantity, or price, Jeeves ICT will instantly update the order detail for the supplying company. It is also possible for the supplying company to make changes that will affect the selling company.
Master Data Management
The amount of data a typical organization produces continues to grow, in part due to increased complexity and geographic diversity. With data everywhere, organizations often struggle to establish and maintain data integrity and consistency across the organization and supply chain. Jeeves Master Data Management allows you to centrally create and manage data, as well as define rules for data entry, modification, replication, deletion, and conversion across multiple business units.
Some of your data may be common across all your companies, but maybe only your selling companies have the right to update that data. Or, perhaps some of your data needs to be converted as it moves from company to company. For example, an item may have the acquisition method “Manufacture to Requirement” at the delivering company, but “Purchase to Requirement” at the selling company. Regardless of the number of complexities you need to address, Jeeves Master Data Management was designed to facilitate data integrity across your business.
Companies like yours must create, update, and maintain all kinds of documents and unstructured information. Whether its an illustration or a contract, documents need to be housed centrally, with the most current version readily available when it is accessed. Jeeves EDM is for companies that need to manage high volumes of important artifacts within their core business processes.
Jeeves EDM (Electronic Document Management) is a fully integrated document register that gives users access to files stored on a central file server, where you can browse for a desired file, create a new file from a template, or access previous versions of the file. Files are presented to the users “at the time of need,” and in relation to objects, transactions, or activities within the Jeeves ERP system.
Documents can be linked to all relevant business objects in Jeeves ERP, such as customers, items, orders, invoices, operations, projects, and more. Linked files are also available for sharing over the Internet. Jeeves EDM is system-wide, meaning that documents are available from any program. For example, if a saved document relates to an order entry, it is not only linked to that order; it is also automatically linked to the customer.
Jeeves EDM has a customizable interface and handles all windows-compatible file types, including email.
Jeeves Workflow is a workflow management tool that allows you to automate and streamline standardized tasks and business processes, often in accordance with a structured quality system. Using Jeeves Workflow, tasks can be pushed to the right person within the organization at the right time. Processes can be built for sequential and if-then tasks, utilizing integrated data from your core Jeeves ERP system.
Jeeves Workflow creates a priority to-do list for each individual, along with with built-in deadlines for each task. You can automate all or part of the process, and the log function enables you to follow up on the status of a process, or how well it was executed. Jeeves Workflow overcomes the typical problems associated with the timely and proper completion of predefined tasks, as well as streamlines the flow of tasks from resource to resource. With standardized processes, there is less room for error, and a simpler path to training and ramp time for new employees. With reliability in process comes reliability in data, helping your team become more proactive and make better on-the-job decisions.
Jeeves Security Manager helps preserve the integrity and quality of the underlying data in your system and ensures the system optimally supports your core business processes. It keeps your end users focused on doing work in the proper areas of the system, while preventing them from making errors that delete or change data that is critical to your day-to-day decision-making.
Jeeves Security Manager allows permissions to be set using an intuitive, graphical tool. Menu and screen permissions are inherited from modules and their linked objects. These permissions are easily extended or modified, based on modules, routines, programs, reports, or fields, and without making intrusive database changes. All permissions are based on the conventional standard events: create, read, update, delete, and execute. In addition, any custom-built fields or programs can also be controlled by the Jeeves Security Manager.
Quickly Deploy Additive Features
ERP technology has been around for quite some time.
The architectures of many “best practice” systems available today were built decades ago to fit a handful of companies. These systems are often plagued by rigid databases and older technology that are difficult to evolve over time.
More recent architectures tried to resolve this rigidness by building incredibly robust and configurable horizontal systems. However, the cost of the implementation process was extended, in order to sift through the massive code base and turn features on or off.
When multi-tenant SaaS architectures arrived, they addressed the new issues of complexity and cost, but delivered “lowest common denominator systems” for everyone – that were again … difficult to customize.
If you haven’t figured it out by now, Jeeves ERP is different. Unlike most systems, Jeeves ERP is implemented using an additive process, rather than a subtractive one.
When we say additive design, we mean more than how easy the system is to customize and integrate. We mean that it’s easy to change and extend your system with new code. Many of our customers develop their own apps on a regular basis using our Apps Builder Toolkit. Other customers get apps from Jeeves, and simply import them into their code base.
Whether you build it yourself, or Jeeves builds it for you, Jeeves ERP’s additive architecture design separates hard-coded functionality from the core system, making it fast to deploy new features (and easy to upgrade them).
So there you have it. Jeeves ERP makes it far more easy and affordable to reinvent your system. You simply build, import, and go.