Prepackaged Consulting Services
Sometimes, built-in, best-practice processes can be valuable—and ideal for the company seeking to build processes from scratch, or improve on poorly performing processes. For accelerated implementations, Jeeves offers prepackaged consulting services. These services are based on pre-built configurations of our solutions, with a set number of services hours to fit the solution to your environment.
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The Jeeves mission is defined as helping our customers to competitively differentiate themselves through the automation of unique business processes. And while providing high-fit, feature-rich software gets us part of the way there, we know that employing industry, product and process experts who can provide a broad range of both traditional and non-traditional services, as well as world-class support and education, is critical to achieving our vision.
The Jeeves consulting services team has developed a unique services methodology that fosters a deep understanding of our customers’ businesses and industries in order to act as a trusted business advisor. The Jeeves Agile Methodology is a rapid deployment methodology that utilizes iterative, time-boxed development techniques to deliver high-fit, configured solutions for our customers around the globe. As an organization that supports both cloud and on-premise solution deployments, we recognize that some services are best delivered remotely by a highly skilled team, while others are more effectively delivered by local consultants working directly with customers. Each services engagement is unique, but our methodology allows us to first understand a customer’s needs, and then apply the right mix of resources, keeping costs down while still meeting project requirements.
Jeeves service deployments leverage a variety of service types, including:
Complementary Solution Consulting
The Jeeves consulting services team maintains in-house expertise on all complementary solutions from our third-party technology partners that integrate with Jeeves. As such, Jeeves provides complementary solution consulting services that help customers implement, integrate and configure these solutions with their core application.
Business Intelligence (BI) Consulting Services
Jeeves Business Intelligence is an adaptable analysis and decision support system, powered by QlikView, which either can be run as an integrated part of your system or stand-alone in a web browser or mobile interface. QlikView’s in-memory associative search technology allows users to freely explore information from multiple sources, rather than being confined to a predefined path of questions. The Jeeves BI consulting service can help you identify the key measurements and performance indicators that are important to your business, as well as build the reports and dashboards that will help you monitor them. The service also can help you span beyond your ERP system data, and view it alongside data from disparate sources.
Customer Relationship Management (CRM) Consulting Services
When our customers demonstrate the need to manage complex customer relationships and require more robust CRM functionality than what is offered in our core system, Jeeves offers Microsoft Dynamics CRM as an integrated solution. The Jeeves CRM consulting service helps you implement and configure the Microsoft Dynamics CRM solution to align with your existing sales, service and support processes, while providing a seamless integration to your ERP solution from Jeeves.
Technical Consulting Services
Our technical consultants take on highly technical projects, ranging from customizations and bespoke development to infrastructure or application managed services.
Customizations and Bespoke Development
While our products give you and your IT team the power to develop your own fields, forms, process workflows, and reports, sometimes is easier and faster to outsource the project. The Jeeves Technical Consulting group can assist with any level of customization or bespoke development project. Whether you need functional modifications, report writing, custom-built apps, or integration services, the Jeeves technical consulting team is available to provide development services atop any Jeeves solution.
Mobile Solution Development
One of the most common development services Jeeves provides is mobility solutions. Regardless of the hardware or OS, the Jeeves technical consulting team can build apps and mobile applications that will bring your ERP functionality to phones and tablets and deliver ubiquitous connectivity to your workforce.
Whether you plan to deploy your Jeeves solution on premise or on the cloud, most companies typically need their infrastructure to support at least four different environments prior to an implementation, including training, development, test and production environments. Our Technical Readiness service takes advantage of the Jeeves Cloud offering to spin up these environments for you at a fraction of the cost and investment. When it’s time to go live, you can move forward with the environments you choose in the cloud, or move them on premise if that’s your preference.
On-Premise Infrastructure Readiness
Our On-Premise Infrastructure Readiness service is not a managed service; rather, it is a one-time engagement meant to augment and accelerate your initial implementation. During an on-premise infrastructure service engagement, the Jeeves team will install and configure your internal servers and ensure the desktop application is properly integrated into your network. The infrastructure services team will also make recommendations, based on your existing environment, for security, monitoring, backup and recovery. Once the infrastructure is in place, and your IT team properly trained, we hand back the controls to be handled within your four walls.
Jeeves offers a range of application and infrastructure managed services, for both on premise and cloud solution deployments. Our managed service offerings include full service, end-to-end support of either your application and/or your infrastructure, essentially removing that burden from your internal IT team. Managed services combine the use of proven third party tools with a dedicated and skilled team of product experts to provide you a range of services, such as regular monitoring and provisioning; backup and recovery; security management; or patch and upgrade management. Customers use managed services to achieve a number of benefits, including faster system deployment; lower total cost of ownership; access to deeper infrastructure and application expertise; and improved security, control and uptime.
Application Consulting Services
Sometimes, a product expert who knows your solution inside and out … who has seen it implemented and used across hundreds of companies and witnessed thousands of use cases for each and every feature … is just what you need. At Jeeves, we think the strongest software solution is one that will preserve the unique business processes of its users—workflows that capture the core of a company’s competitive advantage. To ensure your software is tightly aligned with the way you work, Jeeves offers application consulting services that can be tailored to meet just about any specific need.
Our application consultants have deep experience across the functional areas of our systems, including financial management, sales management, customer relationship management, manufacturing and production, projects and attendance, supply chain management, product management, service management and business intelligence. With your unique business in mind, our application consultants will combine their industry expertise with their knowledge of the application to deliver a personalized solution. With more than 500 years of combined experienced, Jeeves employs a tenured team of experts ready to help you take your business to the next level.
Our unique implementation approach means we provide seamless, start-to-finish support of your business system implementation while helping you manage your implementation costs and minimizing business disruption. Utilizing our proven services methodology, we will provide the tools, documentation and best practices that help prioritize your project scope and requirements, manage the process for change, as well as set project expectations.
Jeeves Calibration services are meant to ensure that all of your original system objectives are being met, and identify areas for improvement. Our Calibration services can be specific to a functional area or across all operational process flows. The service results in an inspection report that examines the alignment of business processes with existing system configuration. The report provides both observations and recommendations, including the identification of issues and their apparent root causes. Recommendations will be provided on how to overcome process inefficiencies, as well as documentation on how to better configure and/or utilize your Jeeves solution(s).
Väderstad selects Jeeves ERP for rapid growth
Having seen sales quintuple over the course of a decade, Väderstad needed to reassess its business processes and acquire a modern, flexible, fully-integrated ERP system, capable of supporting the company’s projected growth across 12 international markets.
RAPID GROWTH CALLS FOR A NEW ERP
ADDRESSING ORGANIZATIONAL DEMANDS
Swedish Orphan Biovitrum
Easy upgrades despite rigid quality controls
Faced with rapid growth, Swedish Orphan Biovitrum sought an ERP system that could manage its fast-paced expansion. In Jeeves ERP, the company has reliable support for its daily operations.
JEEVES ERP IS A PART OF EXPANSION
SIMPLE AND FAST UPGRADES
- A project plan is drawn up and tentative launch date set.
- In parallel with the current version, the new release is installed on a test platform. This takes 1-2 days with some consultancy support.
- The system administrator runs through the main flows, such as finance, logistics, and manufacturing, to review the changes in the new version. This takes 4-5 days without the help of consultants. At the same time, process owners run short tests, taking one day each. Once the flow tests of new procedures are completed, the final launch date is set.
- The launch is done over a weekend and requires one day of consulting support. The master data is verified, and triggers and procedures are checked to be fully functional after launch. Afterwards, the new version is finally launched in the operating environment.
- When the launch is complete, all the project and system documentation is updated.
DS Smith Packaging
DS Smith Packaging heightens service with Jeeves ERP
DS Smith Packaging abandoned its in-house developed ERP system after realizing its shortcomings. The decision to implement Jeeves ERP made DS Smith Packaging a more competitive company, with increased information management efficiency and heightened customer service levels.
INTEGRATING EMPLOYEES WITH OPERATIONS
OPERATIONS SUPPORT IN SEVERAL AREAS
CLOSE TO THE CUSTOMER
PIAB chooses Jeeves ERP to support growth
PIAB is a power user of Jeeves ERP, making use of all the system’s application areas. As the company has grown internationally with resellers in various countries, the Jeeves ERP solution has been the key to successful integrations.
HIGH DEMANDS ON ADAPTABILITY
HIGH FUNCTIONALITY, BUT STILL SIMPLE
EFFICIENT SUPPORT FOR GLOBAL BUSINESS
BUYING INTO THE TECHNOLOGY
Jeeves ERP helps Bufab cover the globe
Bufab has used Jeeves ERP for almost 10 years. Today, Jeeves is used in 22 of its 33 companies, and Bufab plans to implement the ERP system in more companies as the organization grows.
INTEGRATED FOR HEIGHTENED EFFICIENCY
STANDARDIZED MODEL FOR FAST IMPLEMENTATION