The growth of the service sector began in the wake of the Industrial Revolution, and has surged from post-World War II and onward. The growth of the services industry is certainly a result of our global increase in productivity and automation—but also in part by the increasing availability of highly technical products, where customers have demanded that services supplement not only the sale, but the product’s entire lifecycle, including installation, repair, and technical support.
Several other factors come in to play affecting growth and competition in the increasingly complex service sector:
- Self-service is one of the most important strategies service providers use to increase their productivity and competitiveness, as well as reduce operational costs. Computerization is allowing customers, suppliers and employees to perform their tasks and collaboration without the costs associated with face-to-face service engagements.
- Free movement of labor within the EU is increasing both corporate and personal opportunities to gain access to cheap labor, especially within the construction industry.
- Hyper growth in the IT sector has generated a range of new services, products and opportunities. Until the year 2000, the growth was mainly within enterprise data solutions, but during the last decade, a revolution with mobile devices and consumer applications has transformed both the way both individuals and businesses view service and support.
- Businesses are having increasing success with outsourcing software development and services to lower-cost countries, changing the cost structures, workflows, and customer experiences associated with product-related services.
Even the best responses to industry challenges can be constrained by a rigid ERP solution. Jeeves ERP is a cloud-based ERP (enterprise resource planning) software solution for small and midsize businesses with operations in Sweden. Unlike other cloud and SaaS ERP systems, Jeeves ERP delivers a powerful platform service built on a genius architecture that allows you to easily and cost-effectively implement and upgrade a highly custom system on top of a rich standard feature set. These customizations can be done in house, or by Jeeves’ professional ERP services team.
Jeeves ERP is built to address the core challenges and requirements of the services industry, with the ability to be further optimized to align with your company's unique business processes. The system comes with pre-built workflows, screen dialogues, reports, and business intelligence designed specifically for service providers—leading to a rapid system implementation, as well as a rapid system payback.
Jeeves ERP for Service
Jeeves ERP addresses the core functional requirements of growing service and professional services providers or for companies with mixed lines-of-business, including:
Anywhere Connectivity with Mobile Apps Solutions
Mobile apps solutions for service- and project-oriented operations increase the quality of administration, as well as reduce the lead time from job-scheduled to job-accepted, and from job-performed to billing. With Jeeves Mobile Apps Solutions, end users can access information, report time and material, and deliver on customer service standards.
Support for Project Management
Jeeves for Service has all the bases covered to manage projects, assignments, activities, resources, invoicing, financials, planning, inventory, and document management. Seen from the point of view of the ERP system, project-driven companies—such as professional services organizations, construction companies, and the entire contractor sector—have the same needs of steering and control. Jeeves for Service supports your requirements for several layers of services, materials, suppliers and milestones in each project.
Other key features for project management include:
- Managing Projects
- Revenue Recognition & Analyzing
- Project Profitability
- Project Tracking
- Time & Attendance
- Expense Allocations
- Graphical Scheduling & Assigning Resources
- Resource & Development Tax Credits
- Mobile Apps for Project Reporting
Support for Service Management
Jeeves for Service supports your entire service process, including inquiry, estimation of time and materials, order management, planning, service reporting, billing, and plant maintenance. The solution allows you to directly track and manage your service technicians, minimizing administrative costs, and ensuring the most efficient and high quality delivery of service.
Other key features for service management include:
- Customer Support & Contact Center
- Service Contract Management
- Graphical Scheduling of Orders & Technicians
- Service Parts & Inventory
- Warranty & Claim Management
- Return Merchandise Authorization
- Depot Repair
- Asset Management
- Mobile Apps for service reporting.
Full traceability from production to customers worldwide
Support for fully auditable custom workflows, while maintaining the ability to upgrade to the latest versions of software without hassle or interruption were two significant factors that led Vitrolife AB to Jeeves ERP.
Swedish Orphan Biovitrum
Easy upgrades despite rigid quality controls
Faced with rapid growth, Swedish Orphan Biovitrum sought an ERP system that could manage its fast-paced expansion. In Jeeves ERP, the company has reliable support for its daily operations.
JEEVES ERP IS A PART OF EXPANSION
SIMPLE AND FAST UPGRADES
- A project plan is drawn up and tentative launch date set.
- In parallel with the current version, the new release is installed on a test platform. This takes 1-2 days with some consultancy support.
- The system administrator runs through the main flows, such as finance, logistics, and manufacturing, to review the changes in the new version. This takes 4-5 days without the help of consultants. At the same time, process owners run short tests, taking one day each. Once the flow tests of new procedures are completed, the final launch date is set.
- The launch is done over a weekend and requires one day of consulting support. The master data is verified, and triggers and procedures are checked to be fully functional after launch. Afterwards, the new version is finally launched in the operating environment.
- When the launch is complete, all the project and system documentation is updated.
DS Smith Packaging
DS Smith Packaging heightens service with Jeeves ERP
DS Smith Packaging abandoned its in-house developed ERP system after realizing its shortcomings. The decision to implement Jeeves ERP made DS Smith Packaging a more competitive company, with increased information management efficiency and heightened customer service levels.
INTEGRATING EMPLOYEES WITH OPERATIONS
OPERATIONS SUPPORT IN SEVERAL AREAS
CLOSE TO THE CUSTOMER
Pictura says upgrading Jeeves ERP is ‘no big deal’
Pictura, Scandinavia’s largest supplier of greeting cards to retailers, invested in Jeeves ERP in 1997. Since then, Pictura has had complete control over its enormous sales volumes, which required nothing less than a robust, smoothly functioning ERP system.
DESIRE TO KEEP UP WITH DEVELOPMENTS
THE TYPICAL UPGRADE PROCESS
- First, meetings are held to review new functionality and determine which processes will be affected.
- Next, a decision is made on whether or not to upgrade, when, and who will be involved. Usually, a few “super users” are appointed who, in turn, teach their closest colleagues about the new version.
- In parallel with these preparations, Pictura’s customizations are analyzed, in order to determine which ones should be reduced or deleted.
- The new version is installed in a test environment. For 2–3 days, the application database and the change database containing Pictura’s unique settings are upgraded.
- During the test period that follows, it has to be ensured that the main flows in order taking, delivery, price estimates, and EDI transactions work as intended. These tasks take about 2-3 weeks to complete.
- Finally, commissioning is often done over a weekend. On Monday, the old version is shut down and, during the following week, some adjustments are made to the production system, such as user profiles.
PIAB chooses Jeeves ERP to support growth
PIAB is a power user of Jeeves ERP, making use of all the system’s application areas. As the company has grown internationally with resellers in various countries, the Jeeves ERP solution has been the key to successful integrations.
HIGH DEMANDS ON ADAPTABILITY
HIGH FUNCTIONALITY, BUT STILL SIMPLE
EFFICIENT SUPPORT FOR GLOBAL BUSINESS
BUYING INTO THE TECHNOLOGY
Jeeves ERP helps Bufab cover the globe
Bufab has used Jeeves ERP for almost 10 years. Today, Jeeves is used in 22 of its 33 companies, and Bufab plans to implement the ERP system in more companies as the organization grows.
INTEGRATED FOR HEIGHTENED EFFICIENCY
STANDARDIZED MODEL FOR FAST IMPLEMENTATION
Jeeves ERP holds the reins for Bodycote
Through the Jeeves ERP system, the engineering company, Bodycote, has achieved the perfect balance between functionality and adaptability.
ERP SYSTEM FOR EVERYONE
Jeeves ERP: One of Alfa Laval’s global systems
Alfa Laval has designated Jeeves ERP as its dominant production system, making it the backbone of the group’s manufacturing process, with the system handling purchasing, logistics, and production.
THE BEST OF BOTH WORLDS
RAPID PACE OF UPGRADES
CUSTOMIZATION TO MANAGE WAREHOUSE PICKING
Raphael d’Halluin, Managing Director, France
As Managing Director, France, Raphael d’Halluin is responsible for the strategic planning and execution of the company’s operations in France, including sales, marketing and services. Raphael began his partnership with Jeeves in May 2005 when, upon founding his own venture company and through a joint venture with Jeeves Information Systems AB, he established Jeeves France and introduced the Jeeves product to the French market. In June 2009, following four years of solid results, Jeeves Information Systems acquired Jeeves France, with Raphael continuing as managing director.
Raphael kicked off his career as a Sage ERP Solutions sales representative. He advanced to the position of sales manager at Navision, where he was instrumental in the set up and development of the company’s French subsidiary. After Navision was acquired by Microsoft and became part of the Microsoft Business Solutions division in 2002, Raphael was responsible for developing the sales and partner channels and extending brand name awareness of the Dynamics AX product line, one of Microsoft’s ERP systems that has been rebranded as Microsoft Dynamics. Raphael left Microsoft in 2005 to launch his venture company.
Raphael studied economics at a Business School in Paris and holds a masters degree in economics and innovation from Maastricht University and Universidad Autónoma de Madrid.