Consulting Services

The Jeeves mission is defined as helping our customers to competitively differentiate themselves through the automation of unique business processes. And while providing high-fit, feature-rich software gets us part of the way there, we know that employing industry, product and process experts who can provide a broad range of both traditional and non-traditional services, as well as world-class support and education, is critical to achieving our vision.

The Jeeves consulting services team has developed a unique services methodology that fosters a deep understanding of our customers’ businesses and industries in order to act as a trusted business advisor. The Jeeves Agile Methodology is a rapid deployment methodology that utilizes iterative, time-boxed development techniques to deliver high-fit, configured solutions for our customers around the globe. As an organization that supports both cloud and on-premise solution deployments, we recognize that some services are best delivered remotely by a highly skilled team, while others are more effectively delivered by local consultants working directly with customers. Each services engagement is unique, but our methodology allows us to first understand a customer’s needs, and then apply the right mix of resources, keeping costs down while still meeting project requirements.

Jeeves service deployments leverage a variety of service types, including:

Application Consulting Services

Sometimes, a product expert who knows your solution inside and out … who has seen it implemented and used across hundreds of companies and witnessed thousands of use cases for each and every feature …  is just what you need. At Jeeves, we think the strongest software solution is one that will preserve the unique business processes of its users—workflows that capture the core of a company’s competitive advantage. To ensure your software is tightly aligned with the way you work, Jeeves offers application consulting services that can be tailored to meet just about any specific need.

Our application consultants have deep experience across the functional areas of our systems, including financial management, sales management, customer relationship management, manufacturing and production, projects and attendance, supply chain management, product management, service management and business intelligence. With your unique business in mind, our application consultants will combine their industry expertise with their knowledge of the application to deliver a personalized solution. With more than 500 years of combined experienced, Jeeves employs a tenured team of experts ready to help you take your business to the next level.

Implementation Consulting

Our unique implementation approach means we provide seamless, start-to-finish support of your business system implementation while helping you manage your implementation costs and minimizing business disruption. Utilizing our proven services methodology, we will provide the tools, documentation and best practices that help prioritize your project scope and requirements, manage the process for change, as well as set project expectations.

Calibration Services

Jeeves Calibration services are meant to ensure that all of your original system objectives are being met, and identify areas for improvement. Our Calibration services can be specific to a functional area or across all operational process flows. The service results in an inspection report that examines the alignment of business processes with existing system configuration. The report provides both observations and recommendations, including the identification of issues and their apparent root causes. Recommendations will be provided on how to overcome process inefficiencies, as well as documentation on how to better configure and/or utilize your Jeeves solution(s). 

Complementary Solution Consulting

The Jeeves consulting services team maintains in-house expertise on all complementary solutions from our third-party technology partners that integrate with Jeeves. As such, Jeeves provides complementary solution consulting services that help customers implement, integrate and configure these solutions with their core application.

Business Intelligence (BI) Consulting Services

Jeeves Business Intelligence is an adaptable analysis and decision support system, powered by QlikView, which either can be run as an integrated part of your system or stand-alone in a web browser or mobile interface. QlikView’s in-memory associative search technology allows users to freely explore information from multiple sources, rather than being confined to a predefined path of questions. The Jeeves BI consulting service can help you identify the key measurements and performance indicators that are important to your business, as well as build the reports and dashboards that will help you monitor them. The service also can help you span beyond your ERP system data, and view it alongside data from disparate sources.

Customer Relationship Management (CRM) Consulting Services

When our customers demonstrate the need to manage complex customer relationships and require more robust CRM functionality than what is offered in our core system, Jeeves offers Microsoft Dynamics CRM as an integrated solution. The Jeeves CRM consulting service helps you implement and configure the Microsoft Dynamics CRM solution to align with your existing sales, service and support processes, while providing a seamless integration to your ERP solution from Jeeves.

 

Technical Consulting Services

Our technical consultants take on highly technical projects, ranging from customizations and bespoke development to infrastructure or application managed services.

Customizations and Bespoke Development

While our products give you and your IT team the power to develop your own fields, forms, process workflows, and reports, sometimes is easier and faster to outsource the project. The Jeeves Technical Consulting group can assist with any level of customization or bespoke development project. Whether you need functional modifications, report writing, custom-built apps, or integration services, the Jeeves technical consulting team is available to provide development services atop any Jeeves solution.

Mobile Solution Development

One of the most common development services Jeeves provides is mobility solutions. Regardless of the hardware or OS, the Jeeves technical consulting team can build apps and mobile applications that will bring your ERP functionality to phones and tablets and deliver ubiquitous connectivity to your workforce. 

Technical Readiness

Whether you plan to deploy your Jeeves solution on premise or on the cloud, most companies typically need their infrastructure to support at least four different environments prior to an implementation, including training, development, test and production environments. Our Technical Readiness service takes advantage of the Jeeves Cloud offering to spin up these environments for you at a fraction of the cost and investment. When it’s time to go live, you can move forward with the environments you choose in the cloud, or move them on premise if that’s your preference.

On-Premise Infrastructure Readiness

Our On-Premise Infrastructure Readiness service is not a managed service; rather, it is a one-time engagement meant to augment and accelerate your initial implementation. During an on-premise infrastructure service engagement, the Jeeves team will install and configure your internal servers and ensure the desktop application is properly integrated into your network. The infrastructure services team will also make recommendations, based on your existing environment, for security, monitoring, backup and recovery. Once the infrastructure is in place, and your IT team properly trained, we hand back the controls to be handled within your four walls.

Managed Services

Jeeves offers a range of application and infrastructure managed services, for both on premise and cloud solution deployments. Our managed service offerings include full service, end-to-end support of either your application and/or your infrastructure, essentially removing that burden from your internal IT team. Managed services combine the use of proven third party tools with a dedicated and skilled team of product experts to provide you a range of services, such as regular monitoring and provisioning; backup and recovery; security management; or patch and upgrade management. Customers use managed services to achieve a number of benefits, including faster system deployment; lower total cost of ownership; access to deeper infrastructure and application expertise; and improved security, control and uptime.

Prepackaged Consulting Services

Sometimes, built-in, best-practice processes can be valuable—and ideal for the company seeking to build processes from scratch, or improve on poorly performing processes. For accelerated implementations, Jeeves offers prepackaged consulting services. These services are based on pre-built configurations of our solutions, with a set number of services hours to fit the solution to your environment.

Visit our Industries & Solutions pages to learn more.

 

Novasoft

Novasoft Business Services is an IT consulting company and a certified Jeeves ERP service provider. Novasoft offers in-depth knowledge of the Jeeves ERP system and implementation expertise in a variety of industries. Novasoft provides Jeeves application development, third party software integration, consulting, training, and support services. For more information, visit www.jeeves.ca

Number of certified consultants: 
2
Number of certificates: 
6

Vitamin Research Products

Jeeves provides the perfect formula for VRP

With Jeeves ERP, Vitamin Research Products is now better able to keep records and history for every batch of vitamins, ensuring the best quality control for their customers.

Vitamin Research Products (VRP) has been in the nutraceutical or vitamin business since 1979. When the company first began, the idea of anti-aging and life extension products were still in the infant stages. Intrigued with the concept, a small group of dedicated scientists and research chemists came together to create their own company and develop their own special formulas, and so Vitamin Research Products was born. 
 
With a foundation of solid, scientific scrutiny, talented research teams spent hours poring through hundreds of journals and research abstracts to identify the nutrients vital for optimal health. They then began the meticulous process of selecting the highest quality herbal extracts and pharmaceutical-grade nutrient powders to match the same superior grade used today in cutting edge biomedical research. In fact, their exceptional quality has earned them a GMP, or Good Manufacturing Practice Certification. 
 
Good Manufacturing Practices are regulatory requirements that provide guidelines for necessary processes, procedures and documentation to assure that the products produced have the identity, strength, composition, quality and purity that they are represented to possess.
 

UN-INTEGRATED SOFTWARE AND A SELF-MADE CONNECTIVITY DON'T MIX 

VRP has approximately one hundred employees and is located in Carson City, Nevada. From its headquarters, VRP manufactures, sells and markets its vitamin products to doctors, businesses and consumers mainly in the United States and Canada. Unfortunately, the company’s commitment to quality and customer service began to suffer as a result of un-integrated software systems. With separate accounting and order processing systems, VRP was forced to create homegrown connectivity between the two packages. As is often the case, there were several issues with the custom-built connection. 
 
Bert Martin, chief operating officer for VRP recalled, ”We had no reference integrity in our data because the connectivity we had written for ourselves was far from perfect. We were constantly finding errors and inaccurate data which ended up causing a lot of problems with our customers. It was difficult to find out what was going on at any point in time, and hard to manage our processes, and I decided to do some research to see if I could find something better.”
 
Armed with specific criteria for a new system including a fully integrated ERP package, with a high level of flexibility and a low total cost of ownership, Martin initially found and researched around 75 software packages. 
 
Martin continued: ”After locating 75 packages, I narrowed them down to about 27. Then I put together a team who helped me reduce these options down to the top three choices. After about eight months of research we selected the perfect solution, Jeeves ERP.”
 

JEEVES IS THE KEY TO A LONG HEALTHY LIFE FOR VITAMIN RESEARCH PRODUCTS 

Jeeves ERP is a flexible ERP solution that empowers companies to develop their business and rationalize their processes. With world-class functionality and an innovative user interface, it integrates easily and has a low total cost of ownership. 
 
“Jeeves ERP was the best we could find on total cost of ownership, and it is an extremely flexible package,” said Martin. ”We were very concerned about future changes and adapting the software to our needs as we grow, and this software accommodates for all of that.”Further, being so malleable, Jeeves ERP had the capability and functionality to meet each of their specific requirements. Of the implementation Martin recalled: “Implementations are never easy. I have done three of them in my lifetime, and they are never without challenges. But of those I have been involved with, the conversion to Jeeves ERP was by far the easiest.”
 
With a new completely integrated ERP solution, Vitamin Research Products is well on its way to future success and growth. “We now have access to real-time information which gives us the opportunity to give immediate attention to any difficulties that may arise,” said Martin. ”Another great thing is that everyone gets involved with Jeeves ERP because it is such a user-friendly system. Under our old system, some of our staff had created their own individual manual processes on the side and now they don’t have to use them. This gives us much more accurate data, and allows us to better regulate every aspect of our business. We know exactly where every bottle of our product is going, who bought it, and so forth.”
 
Martin added: “Jeeves ERP has done a wonderful job of standardizing screens and the navigation within screens. For example, if you know how to use the screen in Quality Control, you can use the one in Sales; they work the same. This made user adoption extremely easy. The best part is, as a GMP house, VRP is now better able to keep records and history for every batch of vitamins, ensuring the best quality control and historical record possible.”

 

Väderstad

Väderstad selects Jeeves ERP for rapid growth

Having seen sales quintuple over the course of a decade, Väderstad needed to reassess its business processes and acquire a modern, flexible, fully-integrated ERP system, capable of supporting the company’s projected growth across 12 international markets.

The vision, ”To deliver highly effective machines and methods to modern agriculture,” is an essential success factor for family-owned Väderstad Verken AB, based in Väderstad, Sweden. In 2011, the company had revenues of $255 million, which represented a five-fold increase since 2000. Väderstad has approximately 1000 employees in twelve countries, operating twelve fully-owned dealerships and two manufacturing companies. 
 

RAPID GROWTH CALLS FOR A NEW ERP 

By the mid-2000’s, constantly increasing demand, expansion into new markets, and precipitated product development resulted in a demand for a new ERP system. In two consecutive years, Väderstad had doubled its revenues and this robust growth required an ERP system capable of supporting ongoing expansion. In 2008, the decision was made to replace Väderstad’s existing ERP system with Jeeves ERP. Ultimately, the company wanted a flexible, end-to-end ERP system capable of keeping up with rapid growth and process change.
 

ADDRESSING ORGANIZATIONAL DEMANDS 

”We found ourselves in a position where we seriously needed to both change and improve our workflows,” said Torbjörn Andersson, project manager at Väderstad. ”We quickly realized that it would cost as much to upgrade the current system, as it would to replace it with a new and modern ERP system. With Jeeves ERP, we have the advantage of a standard system, as well as the ability to continuously develop it. [We have a] system that can be adapted according to our flows and functional needs, at the pace of our operational change.”
 
”A comprehensive feasibility study and a vetting of the system by managers and key personnel laid the groundwork for a successful implementation of Jeeves ERP,” said Andersson. ”With Jeeves ERP, there are also methods supporting continuous improvement, additional integrations, and automation of administrative routines.”
 

SYSTEM PAYBACK 

According to Andersson, Väderstad has achieved tremendously improved logistics, increased inventory turnover, and reduced capital tied-up in inventory. Other advantages include a better real-time control of operations, since reliable data and figures are globally available to hundreds of users.
 

 

DS Smith Packaging

DS Smith Packaging heightens service with Jeeves ERP

DS Smith Packaging abandoned its in-house developed ERP system after realizing its shortcomings. The decision to implement Jeeves ERP made DS Smith Packaging a more competitive company, with increased information management efficiency and heightened customer service levels.

DS Packaging Sweden works throughout the whole packaging chain, which includes design and production of packaging, as well as improvements to customers’ logistics. DS Smith Packaging has used the Jeeves ERP system in limited parts of its operations for several years. 
 
Jeeves had already helped DS Smith Packaging implement and develop the system to handle ordering, warehousing, invoicing, and purchasing in three DS Smith Packaging divisions, while also providing ongoing product support. Today, DS Smith Packaging is looking to expand its use of the Jeeves ERP solution to encompass the entire business.

INTEGRATING EMPLOYEES WITH OPERATIONS 

DS Smith Packaging needs a system that integrated the entire operation, offering coordination benefits across all units, as well as controlling the entire process from design to finished product. The Jeeves ERP solution is now process-optimized to support DS Smith Packaging’s business. The information flow from a business inquiry to graphics, design and calculation to the final customer order now takes place based entirely on processes built inside the Jeeves system. “The fact that we’ve now grouped our processes in one single system means that we can maintain a much higher service level,” said Håkan Andersson, IT manager at DS Smith Packaging for the past 10 years. ”Our operation is integrated and our employees are integrated.”

OPERATIONS SUPPORT IN SEVERAL AREAS 

Production is one of several functional areas in which the Jeeves ERP system benefits the company. The solution has enabled DS Smith Packaging to implement system integration within several production areas. The ERP system is now linked to the 100-meter long corrugated cardboard making machines. 
 
“In the Jeeves ERP solution, we’re directly connected to these large, corrugated cardboard making machines,” said Andersson. ”When we receive an order, it’s registered in the ERP system and then goes directly to the right machine. 
 
The unloading procedure is another business process that is made efficient with Jeeves ERP. DS Smith Packaging makes 200 million square meters of corrugated cardboard per year, but it’s impossible to have such large warehousing facilities. As soon as the product is finished, it leaves the factory and is delivered to customers or stored at forwarding agents. “We have equipped the forwarding agents with handheld computers that communicate with Jeeves ERP and show what needs to be delivered, as well as reporting [that shows] what has been delivered,” said Andersson.

CLOSE TO THE CUSTOMER 

Jeeves has worked alongside its solution partner SYSteam to achieve IT support changes throughout DS Smith Packaging. “In order to focus on developing cost-effective system support, you need close cooperation and a flexible solution that can adapt as the operation’s needs evolve,” said Anders Gidlund of SYSteam.

Bodycote

Jeeves ERP holds the reins for Bodycote

Through the Jeeves ERP system, the engineering company, Bodycote, has achieved the perfect balance between functionality and adaptability.

When the engineering company, Bodycote, was going to select a new ERP system at the end of the 1990s, the company carried out a major study of the systems available in the market and chose to invest in Jeeves ERP. Ten years later, Bodycote is still successfully running the Jeeves ERP solution.
 
“Jeeves has worked beautifully as the central system where everyone can access information, so we are extremely satisfied,” said Klas Andersson, CIO at Bodycote.
 
Bodycote is an engineering company with a unique business model. The company does not manufacture any goods itself, but provides services based on expertise in materials technology, among which the hardening of steel is the biggest business segment. Customers are primarily subcontractors to the automotive industry.

SPECIAL NEEDS 

Bodycote does not manage the purchase of components and such, so it doesn’t need any functions for that. Rather, the company needs support for its service processes. A purely standardized application is not enough, because adaptations are needed to satisfy Bodycote’s requirements. The combination of standardized functionality and flexibility was exactly what Jeeves could offer. “We chose Jeeves because we saw how adaptable and open the system was, which allowed us to participate in its development and customize the system ourselves,” Andersson said.
 
One of the demands on the system in Bodycote’s procurement process was that all information had to be available to everyone who needed it. Previously a local manager could sit and do his own calculations in Excel that others could not access – which was not very efficient. “A manager sitting at the center of things should be able to get the same numbers at the same time as a manager working closer to the customer, said Andersson. ”With Jeeves, everyone works directly in the same system and has access to the same information, which enables us to work more efficiently.”
 
Because Bodycote was able to remove the functions it didn’t intend to use, while keeping those needed to support the company’s unique business operations, the people at Bodycote succeeded in building a thoroughly efficient system with Jeeves ERP. One example of this is how fast the system can handle a customer order. Andersson noted, “We don’t spend more than about 30 seconds on each customer order nowadays.”
 
Today Bodycote runs Jeeves ERP at 13 different work sites. Customer support, order processing, subsidiary ledgers, accounting, deviation tracking, and quality reporting are a few of the jobs handled using the system.

ERP SYSTEM FOR EVERYONE 

At Bodycote, staff in all functional areas use Jeeves: about 150 of the company’s 250 employees. Of course, that makes tough demands on the system’s user-friendliness. “As with all ERP systems, you have to get over a little threshold before you learn how to use it, but today, no one would want to replace Jeeves ERP with any other system,” Andersson said. “User satisfaction is high.”
 
The user-friendliness is also noticeable in how simple it is to adapt the system to new needs. Bodycote is part of an international group employing about 6,000 people, and the head office often demands that new reports be created. With many other ERP systems, clients are forced to hire a consultant to make such changes. Bodycote doesn’t have to. “We can add new fields and specify new logical operations in no time at all. What other people need separate systems for, we can include in our ordinary system. That is a major strength of Jeeves ERP,” Andersson said.
 
The people at Bodycote are extremely satisfied with how Jeeves works and are about to upgrade to the next generation of the product. Among other improvements, the company will use a role-based interface and introduce e-billing and e-signing. Perhaps one of the most interesting aspects is that the new version of Jeeves allows Bodycote to document business and operational processes, and link user instructions with the processes in a whole new way.
 
“With the next version of Jeeves, we’ll get well structured and easily accessible documentation, and our users will be able to access process descriptions and find out how to work even more easily, making them more efficient,” Andersson explained.

 

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