Prepackaged Consulting Services

Sometimes, built-in, best-practice processes can be valuable—and ideal for the company seeking to build processes from scratch, or improve on poorly performing processes. For accelerated implementations, Jeeves offers prepackaged consulting services. These services are based on pre-built configurations of our solutions, with a set number of services hours to fit the solution to your environment.

Visit our Industries & Solutions pages to learn more.

 

Technical Consulting Services

Our technical consultants take on highly technical projects, ranging from customizations and bespoke development to infrastructure or application managed services.

Customizations and Bespoke Development

While our products give you and your IT team the power to develop your own fields, forms, process workflows, and reports, sometimes is easier and faster to outsource the project. The Jeeves Technical Consulting group can assist with any level of customization or bespoke development project. Whether you need functional modifications, report writing, custom-built apps, or integration services, the Jeeves technical consulting team is available to provide development services atop any Jeeves solution.

Mobile Solution Development

One of the most common development services Jeeves provides is mobility solutions. Regardless of the hardware or OS, the Jeeves technical consulting team can build apps and mobile applications that will bring your ERP functionality to phones and tablets and deliver ubiquitous connectivity to your workforce. 

Technical Readiness

Whether you plan to deploy your Jeeves solution on premise or on the cloud, most companies typically need their infrastructure to support at least four different environments prior to an implementation, including training, development, test and production environments. Our Technical Readiness service takes advantage of the Jeeves Cloud offering to spin up these environments for you at a fraction of the cost and investment. When it’s time to go live, you can move forward with the environments you choose in the cloud, or move them on premise if that’s your preference.

On-Premise Infrastructure Readiness

Our On-Premise Infrastructure Readiness service is not a managed service; rather, it is a one-time engagement meant to augment and accelerate your initial implementation. During an on-premise infrastructure service engagement, the Jeeves team will install and configure your internal servers and ensure the desktop application is properly integrated into your network. The infrastructure services team will also make recommendations, based on your existing environment, for security, monitoring, backup and recovery. Once the infrastructure is in place, and your IT team properly trained, we hand back the controls to be handled within your four walls.

Managed Services

Jeeves offers a range of application and infrastructure managed services, for both on premise and cloud solution deployments. Our managed service offerings include full service, end-to-end support of either your application and/or your infrastructure, essentially removing that burden from your internal IT team. Managed services combine the use of proven third party tools with a dedicated and skilled team of product experts to provide you a range of services, such as regular monitoring and provisioning; backup and recovery; security management; or patch and upgrade management. Customers use managed services to achieve a number of benefits, including faster system deployment; lower total cost of ownership; access to deeper infrastructure and application expertise; and improved security, control and uptime.

Complementary Solution Consulting

The Jeeves consulting services team maintains in-house expertise on all complementary solutions from our third-party technology partners that integrate with Jeeves. As such, Jeeves provides complementary solution consulting services that help customers implement, integrate and configure these solutions with their core application.

Business Intelligence (BI) Consulting Services

Jeeves Business Intelligence is an adaptable analysis and decision support system, powered by QlikView, which either can be run as an integrated part of your system or stand-alone in a web browser or mobile interface. QlikView’s in-memory associative search technology allows users to freely explore information from multiple sources, rather than being confined to a predefined path of questions. The Jeeves BI consulting service can help you identify the key measurements and performance indicators that are important to your business, as well as build the reports and dashboards that will help you monitor them. The service also can help you span beyond your ERP system data, and view it alongside data from disparate sources.

Customer Relationship Management (CRM) Consulting Services

When our customers demonstrate the need to manage complex customer relationships and require more robust CRM functionality than what is offered in our core system, Jeeves offers Microsoft Dynamics CRM as an integrated solution. The Jeeves CRM consulting service helps you implement and configure the Microsoft Dynamics CRM solution to align with your existing sales, service and support processes, while providing a seamless integration to your ERP solution from Jeeves.

 

Consulting Services

The Jeeves mission is defined as helping our customers to competitively differentiate themselves through the automation of unique business processes. And while providing high-fit, feature-rich software gets us part of the way there, we know that employing industry, product and process experts who can provide a broad range of both traditional and non-traditional services, as well as world-class support and education, is critical to achieving our vision.

The Jeeves consulting services team has developed a unique services methodology that fosters a deep understanding of our customers’ businesses and industries in order to act as a trusted business advisor. The Jeeves Agile Methodology is a rapid deployment methodology that utilizes iterative, time-boxed development techniques to deliver high-fit, configured solutions for our customers around the globe. As an organization that supports both cloud and on-premise solution deployments, we recognize that some services are best delivered remotely by a highly skilled team, while others are more effectively delivered by local consultants working directly with customers. Each services engagement is unique, but our methodology allows us to first understand a customer’s needs, and then apply the right mix of resources, keeping costs down while still meeting project requirements.

Jeeves service deployments leverage a variety of service types, including:

Application Consulting Services

Sometimes, a product expert who knows your solution inside and out … who has seen it implemented and used across hundreds of companies and witnessed thousands of use cases for each and every feature …  is just what you need. At Jeeves, we think the strongest software solution is one that will preserve the unique business processes of its users—workflows that capture the core of a company’s competitive advantage. To ensure your software is tightly aligned with the way you work, Jeeves offers application consulting services that can be tailored to meet just about any specific need.

Our application consultants have deep experience across the functional areas of our systems, including financial management, sales management, customer relationship management, manufacturing and production, projects and attendance, supply chain management, product management, service management and business intelligence. With your unique business in mind, our application consultants will combine their industry expertise with their knowledge of the application to deliver a personalized solution. With more than 500 years of combined experienced, Jeeves employs a tenured team of experts ready to help you take your business to the next level.

Implementation Consulting

Our unique implementation approach means we provide seamless, start-to-finish support of your business system implementation while helping you manage your implementation costs and minimizing business disruption. Utilizing our proven services methodology, we will provide the tools, documentation and best practices that help prioritize your project scope and requirements, manage the process for change, as well as set project expectations.

Calibration Services

Jeeves Calibration services are meant to ensure that all of your original system objectives are being met, and identify areas for improvement. Our Calibration services can be specific to a functional area or across all operational process flows. The service results in an inspection report that examines the alignment of business processes with existing system configuration. The report provides both observations and recommendations, including the identification of issues and their apparent root causes. Recommendations will be provided on how to overcome process inefficiencies, as well as documentation on how to better configure and/or utilize your Jeeves solution(s). 

Vitrolife

Full traceability from production to customers worldwide

Support for fully auditable custom workflows, while maintaining the ability to upgrade to the latest versions of software without hassle or interruption were two significant factors that led Vitrolife AB to Jeeves ERP.

Vitrolife, which manufactures solutions for fertility and stem cell therapy providers – and recently spun off a line of transplant-related products – quickly realized that Jeeves ERP provided the ideal ERP solution to meet its business needs. Visibility (the capability to track lots through the entire production cycle) and flexibility (the ability to adapt to new methods as they are developed), were the essential objectives that were met in acquiring the highly customizable Jeeves ERP solution. With refrigerated, short shelf-life product lines, and with the life and welfare of patients depending on the safety of their products, Vitrolife can afford no less than to use the most effective ERP solution to support their operations. 
 
Vitrolife found it important that Jeeves ERP would support its rapid growth, and that keeping the software updated would not interfere with the company’s operations, nor require extraordinary efforts in order to retain any enhancements and customizations made to the system. In the ten years since its implementation of Jeeves ERP, Vitrolife has indeed faced that projected growth: the company has more than doubled its annual revenue over five years, reaching $52.5 million, and has added new units and companies in several countries, almost doubling its workforce during that same time.
 
”Two years after we installed Jeeves ERP in Sweden, we began installing the system in our company in Denver, and since then we’ve continued rolling out in Melbourne, Australia, and in San Diego,” said Annika Hellström Westerling at Vitrolife in Gothenburg, Sweden. ”We have also deployed Jeeves’ ICT solution (Inter Company Transaction), and the fact that we have a database in Sweden simplifies the coordination of different activities and flows in between our units. Over the past few years, we have continuously developed the initial Jeeves ERP solution and have a very flexible view of how the system can be most optimally adapted to certain operations. For example, a company that is soon to be spun off will get the latest complete Jeeves ERP version, while the rest of the group continues to work with the enhanced Jeeves ERP solution.”
 
Vitrolife and Jeeves have had a close collaboration for almost 12 years, and the partnership continues to expand: ”We feel strong support from Jeeves, and some of the things we value [is the company’s] commitment, and that consultants are always available,” said Westerling. ”Ahead of our expansion to the United States, it was also indispensable that Jeeves had established an office in Chicago with Swedish personnel available there.”
 

ABOUT VITROLIFE 

Vitrolife is an international biotechnical/medical technical group developing, producing and selling advanced products and systems for the preparation, growing, and storing of human cells, tissues, and organs. The company´s products are sold in almost 90 markets. 

 

Väderstad

Väderstad selects Jeeves ERP for rapid growth

Having seen sales quintuple over the course of a decade, Väderstad needed to reassess its business processes and acquire a modern, flexible, fully-integrated ERP system, capable of supporting the company’s projected growth across 12 international markets.

The vision, ”To deliver highly effective machines and methods to modern agriculture,” is an essential success factor for family-owned Väderstad Verken AB, based in Väderstad, Sweden. In 2011, the company had revenues of $255 million, which represented a five-fold increase since 2000. Väderstad has approximately 1000 employees in twelve countries, operating twelve fully-owned dealerships and two manufacturing companies. 
 

RAPID GROWTH CALLS FOR A NEW ERP 

By the mid-2000’s, constantly increasing demand, expansion into new markets, and precipitated product development resulted in a demand for a new ERP system. In two consecutive years, Väderstad had doubled its revenues and this robust growth required an ERP system capable of supporting ongoing expansion. In 2008, the decision was made to replace Väderstad’s existing ERP system with Jeeves ERP. Ultimately, the company wanted a flexible, end-to-end ERP system capable of keeping up with rapid growth and process change.
 

ADDRESSING ORGANIZATIONAL DEMANDS 

”We found ourselves in a position where we seriously needed to both change and improve our workflows,” said Torbjörn Andersson, project manager at Väderstad. ”We quickly realized that it would cost as much to upgrade the current system, as it would to replace it with a new and modern ERP system. With Jeeves ERP, we have the advantage of a standard system, as well as the ability to continuously develop it. [We have a] system that can be adapted according to our flows and functional needs, at the pace of our operational change.”
 
”A comprehensive feasibility study and a vetting of the system by managers and key personnel laid the groundwork for a successful implementation of Jeeves ERP,” said Andersson. ”With Jeeves ERP, there are also methods supporting continuous improvement, additional integrations, and automation of administrative routines.”
 

SYSTEM PAYBACK 

According to Andersson, Väderstad has achieved tremendously improved logistics, increased inventory turnover, and reduced capital tied-up in inventory. Other advantages include a better real-time control of operations, since reliable data and figures are globally available to hundreds of users.
 

 

DS Smith Packaging

DS Smith Packaging heightens service with Jeeves ERP

DS Smith Packaging abandoned its in-house developed ERP system after realizing its shortcomings. The decision to implement Jeeves ERP made DS Smith Packaging a more competitive company, with increased information management efficiency and heightened customer service levels.

DS Packaging Sweden works throughout the whole packaging chain, which includes design and production of packaging, as well as improvements to customers’ logistics. DS Smith Packaging has used the Jeeves ERP system in limited parts of its operations for several years. 
 
Jeeves had already helped DS Smith Packaging implement and develop the system to handle ordering, warehousing, invoicing, and purchasing in three DS Smith Packaging divisions, while also providing ongoing product support. Today, DS Smith Packaging is looking to expand its use of the Jeeves ERP solution to encompass the entire business.

INTEGRATING EMPLOYEES WITH OPERATIONS 

DS Smith Packaging needs a system that integrated the entire operation, offering coordination benefits across all units, as well as controlling the entire process from design to finished product. The Jeeves ERP solution is now process-optimized to support DS Smith Packaging’s business. The information flow from a business inquiry to graphics, design and calculation to the final customer order now takes place based entirely on processes built inside the Jeeves system. “The fact that we’ve now grouped our processes in one single system means that we can maintain a much higher service level,” said Håkan Andersson, IT manager at DS Smith Packaging for the past 10 years. ”Our operation is integrated and our employees are integrated.”

OPERATIONS SUPPORT IN SEVERAL AREAS 

Production is one of several functional areas in which the Jeeves ERP system benefits the company. The solution has enabled DS Smith Packaging to implement system integration within several production areas. The ERP system is now linked to the 100-meter long corrugated cardboard making machines. 
 
“In the Jeeves ERP solution, we’re directly connected to these large, corrugated cardboard making machines,” said Andersson. ”When we receive an order, it’s registered in the ERP system and then goes directly to the right machine. 
 
The unloading procedure is another business process that is made efficient with Jeeves ERP. DS Smith Packaging makes 200 million square meters of corrugated cardboard per year, but it’s impossible to have such large warehousing facilities. As soon as the product is finished, it leaves the factory and is delivered to customers or stored at forwarding agents. “We have equipped the forwarding agents with handheld computers that communicate with Jeeves ERP and show what needs to be delivered, as well as reporting [that shows] what has been delivered,” said Andersson.

CLOSE TO THE CUSTOMER 

Jeeves has worked alongside its solution partner SYSteam to achieve IT support changes throughout DS Smith Packaging. “In order to focus on developing cost-effective system support, you need close cooperation and a flexible solution that can adapt as the operation’s needs evolve,” said Anders Gidlund of SYSteam.

Alfa Laval

Jeeves ERP: One of Alfa Laval’s global systems

Alfa Laval has designated Jeeves ERP as its dominant production system, making it the backbone of the group’s manufacturing process, with the system handling purchasing, logistics, and production.

Alfa Laval currently has 1,400 Jeeves ERP users, established in 28 installations on three continents and supporting Alfa Laval’s manufacturing processes in 11 factories around the clock.
 
Jeeves ERP is one of Alfa Laval’s global ERP systems. The company’s collaboration with Jeeves began almost 20 years ago, with a logistics solution in the heat exchanger division. Since then, Jeeves has earned ever-increasing trust. Peter Löfberg, global product manager, said, “I was here when we chose Jeeves in 1994. We took a chance back then, because Jeeves was a little, creative company with a new idea: an ERP system that was database-centric. Being able to provide our users with a Windows-based solution was appealing, of course, but the key advantage was working in SQL with a system structured around an open database. Since then, Alfa Laval has changed and developed in a number of ways. Jeeves has, too. Nowadays, our system has much more comprehensive functionality and is run throughout our international business operations. But the foundation, the database-centric architecture, remains. This is one of the most important factors for Jeeves ERP’s success, and for Alfa Laval being so satisfied.”
 

THE BEST OF BOTH WORLDS 

Jeeves is based on a development philosophy that uses two separate databases when the ERP system is rolled out: one database for the standard system, and one for customer-specific modifications. The standard system offers a rich basic functionality and, in contrast to many other ERP systems, customers can easily and efficiently customize the standard system themselves and manage their customizations throughout the life of the system, without compromising quality or their ability to upgrade. 
 
Joakim Ryrstedt, responsible for Alfa Laval’s various ERP systems, said, ”We put a high priority on having firm control and influence over how we use and develop our ERP systems in our organization. With Jeeves, we have the best of both worlds: a standardized system with good functionality and, at the same time, a solution we can adapt in those components for which we have special needs. Through the years, we have carried out many of our own modifications in Jeeves ERP in areas where we really want to be the best and believe we have unique needs. The latest customization we are working on is a user interface for computer-controlled trucks.”
 

RAPID PACE OF UPGRADES 

Alfa Laval has kept pace with Jeeves ERP’s development and often upgrades in order to always have access to a modern system. Ryrstedt, who has experience working with other ERP systems as well, explained that ”Jeeves ERP is surprisingly easy to upgrade, yet it’s not difficult to port the customizations we’ve made ourselves.” 
 
Alfa Laval has developed several modifications to include when converting to a newer version. These are automatically included in the new version because they are managed in their own database separate from the standardized system.
 

CUSTOMIZATION TO MANAGE WAREHOUSE PICKING 

Evidence of how responsive Jeeves is to the demands of business operations includes a customized application for Alfa Laval’s computer-controlled trucks. By making modifications in Jeeves, the group has created its own solution alongside the standardized system, thus satisfying the special needs of these operations.
 
“Using our computer-controlled trucks, we want to pick and handle articles in our warehouse while having constant access to up-to-date information about and the status of all articles in stock. With this new application, which we built ourselves using Jeeves ERP’s developer tools, we can optimize the picking rounds for our trucks and avoid them having to make several circuits around the warehouse,” explained Löfberg. Jeeves ERP offers a standardized solution for the mobile execution of picking, moving, and stock-taking. However, Alfa Laval regarded the solution as optimized for larger warehouses and as being more complex than what they needed. Instead the company chose to develop its own modification: “It is one of Jeeves ERP’s strengths that its architecture allows us to make this type of customization,” Löfberg said. ”When we upgrade in the future, we don’t have to re-do the work we’ve put into producing this solution, because it will automatically be ported into the new version.” 

 

Anna Salomon-Sӧrensen, CFO

Jarett Janik joined Jeeves in 2014 as Chief Financial Officer. As CFO, Jarett is responsible for overseeing global finance and administration operations, as well as ensuring the company’s profitable growth.

Prior to joining Jeeves, Jarett was CFO for Allegro Development Corp., a leader in commodity supply chain and risk management solutions. At Allegro, Jarett oversaw the global expansion of the company’s finance and administration organization. Prior to that, he served in several roles including Vice President Global Finance and Global Controller at Infor Inc. During his time at Infor, Jarett assisted in the growth of the company from annual revenues of approximately $150 million to over $2 billion, resulting from more than 20 acquisitions during his tenure. Jarett has held numerous executive and management positions at tech companies like Certegy Inc. and Netzee Inc., as well as at Crawford & Company, where he began his career.

Jarett has more than twenty years of financial management and leadership experience, within both public companies and private-equity backed firms. His expertise includes mergers and acquisitions, strategic business planning and budgeting, international business and operations, SEC reporting, management of finance, accounting and administrative functions, as well as the IPO process.

Jarett earned an MBA and B.S.B.A in Finance from the University of Denver.