Jeeves ERP and Garp ERP Customers Gain Improved Support and Education Offering
STOCKHOLM, September 1, 2014--Today, Jeeves rolled out an improved support and education offering in conjunction with the deployment of a brand new customer portal, powered by the toolset of Oracle RightNow. “Our new support and education offering has been designed to deliver a world-class customer support experience, including industry-standard SLAs for response and resolution times,” said Marina Åkerman, vice president of support for the Jeeves ERP and Garp ERP product lines. “We are thrilled to offer our customers these new resources as part of an improved support agreement.”
The portal offers Jeeves customers new tools to submit and track questions, defects, product ideas, and service requests. It also provides a platform for the Jeeves support team to deliver self-service via an FAQ knowledgebase, as well as access to news, product documentation, and on-demand education and training.
Learn more about Jeeves’ customer support and education offering here, or contact your customer account manager for details.