ERP software products don't have to be a commodity, forcing companies to become more and more alike. At Jeeves, we believe software can be a differentiator, helping businesses exploit the unique processes and workflows that have been a part of their competitive advantage from the start. Bottom line, the standard we have for our software products is fit—either right out of the box or shortly thereafter via powerful configuration and customization tools. When software is tightly aligned with the core challenges of a given industry or niche market—and even further, with the unique processes of an individual business—the return on investment is highest.
Jeeves is a growing and profitable provider of ERP software solutions for small to midmarket manufacturing and distribution companies worldwide. You can learn more about our portfolio of high-fit, ‘champion’ ERP product lines here, which include Jeeves ERP software and Garp ERP software.
Why Jeeves ERP?
Eight Reasons to Choose Jeeves ERP
- Easy to Customize
- Easy to Upgrade
- Easy to Integrate
- Low TCO
- Cloud ERP Leadership
- Enterprise Features for Global Scale
- Quickly Deploy Additive Features
- Local Strategic Partner
Easy to Customize
Jeeves is designed to help you easily modify the system to suit your business from the start, and further customize it over time to support growth and change. And best of all? You don’t have to be an IT whiz to complete tasks that typically require full-time application support or services engagements from your ERP vendor. Companies choose Jeeves ERP because it delivers out-of-the-box-functionality accompanied by an unparalleled platform service that allows those with even basic technical knowledge to continually develop the system without risk.
Easy to Upgrade
Jeeves ERP upgrades are included as part of our cloud service, but unlike most cloud systems, there are no forced upgrades. You are in control of how and when you upgrade your system. What’s more, everything that’s unique to you, from the simplest of personalized fields to custom-developed apps, are kept isolated from the core system inside your site repository, allowing you to quickly take advantage of new features—without having to upgrade the ones you’ve built.
Easy to Integrate
Jeeves ERP’s open database design and service-oriented architecture gives it an inherent ability to easily integrate with any cloud or on-premise third-party system. What’s more, we’ve partnered with leading solution providers to offer prepackaged integrations.
Low Total Cost of Ownership
When you have a system that’s easy to customize, integrate and upgrade, you achieve a unique benefit. And that’s a low total cost of ownership. In fact, a recent study by Radar Group showed the Jeeves TCO to be the lowest in the Swedish market.
Cloud ERP Leadership
Jeeves ERP is a fully maintained and fully supported cloud solution, spanning software, platform and infrastructure services. It is designed to give you peace of mind that your entire Jeeves ERP IT environment - from hardware to software and everything in between - is guaranteed to run optimally and smoothly 24/7. Unlike other cloud and SaaS ERP products, Jeeves ERP delivers a powerful, open-standards-based platform service that allows for deeply personalized implementations and integrations, while retaining all the traditional benefits of cloud technology.
Enterprise Features for Global Scale
Jeeves ERP gives you the freedom to support the complexity of your organization today and tomorrow, with its inherent ability to support multiple companies or sites across multiple geographies and currencies. The system also includes enterprise-class features that are required by growing and changing businesses, from document management to master data management and workflow tools.
Quickly Deploy Additive Features
Traditional ERP software needs to be tweaked and subtracted from a large pile of code, and that’s difficult and expensive. And typical SaaS solutions are built for all tenants, with only basic configuration capabilities. Companies choose Jeeves ERP because it was built from the start to support ongoing customizations and development using an additive approach. And whether you develop it yourself or engage our services team to build it for you, our apps-driven development cycle allows you to quickly deploy custom functionality.
Local Strategic Partner
Jeeves is a true partner, taking care of our customers all the way from implementation to product support. Our account managers work to know your business inside and out, participating as a member of your team when internal initiatives and challenges can be augmented by our software solutions. Our talented industry, product and process experts have been serving the Swedish market for nearly 25 years, helping Swedish companies celebrate—and automate—what makes them different.
Local Strategic Partner
From our headquarters in Stockholm and regional office locations across Sweden, Jeeves serves hundreds upon hundreds of local companies. We employ the best and brightest people to further the development of the Jeeves ERP system and its passionate community of users.
Our talented industry, product and process experts have been serving the Swedish market for nearly 25 years, helping companies with growing and global operations implement customized operational ERP functionality. Our beliefs about why many international ERP vendors fail; our resolve to celebrate the diversity of the ERP market; and our commitment to ensure that your ERP software solution from Jeeves truly belongs to you—it’s all rooted in the idea of putting customers first.
In our operations, we put our customers first, and you can see it in every aspect of the business:
- Our product management team builds product feedback channels into every stage of the product development process to ensure that our solutions are 100 percent customer driven and approved.
- Our application and infrastructure support teams have built a world-class support infrastructure to ensure your implementation is running optimally and smoothly 24/7.
- Our education team builds high-value education offerings to empower every level of user, from novice to veteran.
- Our engineers handle escalations on support requests; release patches to address urgent customer needs and quality assurance; build documentation and product manuals; and develop the new features customers are asking for.
- Our tenured product and industry consultants are available to provide a number of consulting services to meet your unique needs.
- Our marketing team hosts an education- and networking-centric user and partner conference, as well as regular industry best practice and educational product webinars. The Jeeves marketing team also is dedicated to ensuring that you receive product- and company-related information via customer emails and newsletters.
- Our account management team is always available to help, with a vast network of resources at his or her disposal across our services, support and application consulting teams. As your central point of contact, your account manager will work with you to deeply understand your challenges and opportunities via regular strategic account planning sessions, as well as work as an extension of your team to ensure custom, whole-solution delivery.
Cloud ERP Leadership
Cloud computing technology is here to stay. Research shows that more than two-thirds of small and medium sized business have plans to, or have already moved their enterprise application stack to the cloud. And, you’ll be hard-pressed to find any viable software vendor, ERP software included, that doesn’t offer a cloud-based solution.
Cloud technology continues to gain the most traction at the infrastructure level. IT infrastructure is now a commodity and should be treated as such. Like any hosting partner, Jeeves ERP Cloud delivers a resilient, secure, available, and elastic infrastructure at a significantly lower cost and risk to your business. You get best in class security, backup and disaster recovery, and guaranteed system uptime and availability.
But Jeeves ERP Cloud is much more than hosting. It is a turnkey, end-to-end solution that is optimized for running the Jeeves ERP application and fully maintained and supported by Jeeves. For a single monthly fee that includes provisioning, administration, monitoring, maintenance, and support services, you have peace of mind that your implementation will be performant and up to date and that all issues can be diagnosed and resolved quickly by a dedicated team of experts operating under guaranteed SLAs.
With all of these tasks out of the way, you can focus on what’s most important: running your business.
Now that’s your ERP, your way … in the cloud.
Easy to Upgrade
According to a recent report by Radar Group, the average length of ownership of an ERP system is 12 years. And a little known fact? The initial ERP implementation typically represents just 25% of the total cost of ownership over time.
So where do the other costs come from?
One of the biggest areas is upgrades. Companies, on average, upgrade their ERP systems about 2 times over the life of an ERP system. Upgrades keep the system current, refreshing the technology and delivering newly available functionality. But most systems aren’t easy to upgrade, especially once they’ve been customized.
In fact, Radar Group says that most upgrades cost more than half the initial system investment. So, upgrading twice means paying for your system all over again.
At Jeeves, we have solved that problem. Our upgrades don’t impact existing customizations or require data migration – that’s why over 90% of our customers are on, or moving to, our latest version.
The technical process of upgrading Jeeves ERP can be done in a matter of minutes (and, it’s included as part of our cloud service). From there, the upgrade process is simply a matter of change management. Many of our customers budget a week or two to evaluate new features, and compare them to existing processes. After deciding how to move forward and some internal testing and training, they are up and running in no time—and with no added expense.
With Jeeves ERP, you are in control of how and when you upgrade. You are not dependent on the availability system experts to guide you through the process, nor are you constrained by the cost of their expertise.
Now that’s your ERP, your way.
Application Consulting Services
Sometimes, a product expert who knows your solution inside and out … who has seen it implemented and used across hundreds of companies and witnessed thousands of use cases for each and every feature … is just what you need. At Jeeves, we think the strongest software solution is one that will preserve the unique business processes of its users—workflows that capture the core of a company’s competitive advantage. To ensure your software is tightly aligned with the way you work, Jeeves offers application consulting services that can be tailored to meet just about any specific need.
Our application consultants have deep experience across the functional areas of our systems, including financial management, sales management, customer relationship management, manufacturing and production, projects and attendance, supply chain management, product management, service management and business intelligence. With your unique business in mind, our application consultants will combine their industry expertise with their knowledge of the application to deliver a personalized solution. With more than 500 years of combined experienced, Jeeves employs a tenured team of experts ready to help you take your business to the next level.
Our unique implementation approach means we provide seamless, start-to-finish support of your business system implementation while helping you manage your implementation costs and minimizing business disruption. Utilizing our proven services methodology, we will provide the tools, documentation and best practices that help prioritize your project scope and requirements, manage the process for change, as well as set project expectations.
Jeeves Calibration services are meant to ensure that all of your original system objectives are being met, and identify areas for improvement. Our Calibration services can be specific to a functional area or across all operational process flows. The service results in an inspection report that examines the alignment of business processes with existing system configuration. The report provides both observations and recommendations, including the identification of issues and their apparent root causes. Recommendations will be provided on how to overcome process inefficiencies, as well as documentation on how to better configure and/or utilize your Jeeves solution(s).
Easy to Customize
Why do companies customize their ERP systems?
In the beginning, it’s to align functionality to critical business processes. Sometimes, software just doesn’t work the way you do. And, later on, it’s to support growth and change. Perhaps you’ve acquired a site in a new geography, or added a new product line. Whatever your strategic initiative is, your ERP has to support it.
From the beginning, we’ve designed Jeeves ERP to be easily and inexpensively customized. By easy, we mean that even someone with basic technical knowledge can do it. And by inexpensive, we mean that you won’t pay someone to rebuild it every time you upgrade.
Within Jeeves ERP, even your least technical employee can tackle advanced configurations. Using our powerful platform service, it’s easy to add fields and tabs to create custom views within the system. You can also create role-based dashboards in the design client. The intuitive drag-and-drop interface makes it easy to combine pre-built and browser-based widgets into a custom view. It’s also easy to create custom reports. You simply mark the fields desired, and they are easily exported into Excel for further manipulation. And for the slightly more technical, it’s also pretty simple to add your own Macros directly into the system.
As you can see, it’s pretty easy to align Jeeves ERP with the way you work, and you don’t have to be a programmer to do it.
Now that’s your ERP, your way.
Low Total Cost of Ownership (TCO)
Companies large and small now understand that they are not in the business of IT, nor can they rival the economies of scale and expertise delivered by cloud computing and Infrastructure as a Service (IaaS) providers. Even at the basic infrastructure layer, cloud computing cuts hardware, storage, network and IT labor costs by more than half—all while improving system performance, availability, and security and reducing risk to the business. As a cloud solution, Jeeves ERP delivers savings in all of these areas.
Cost reductions in the platform and software layers are typically harder to calculate. According to a report from Radar Ecosystem Specialists, a Nordic analyst research firm, Nordic companies, on average, upgrade their ERP systems 1.7 times over the life of an ERP system. But most systems aren’t easy to upgrade, especially once they’ve been customized. In fact, research shows that most upgrades cost more than half the initial system investment. So, upgrading even twice means paying for your system all over again. Because of Jeeves ERP’s low upgrade costs, the report named Jeeves ERP the ERP system with the lowest total cost of ownership in the Swedish market.
Another Radar report, entitled How Cloud Empowers ERP Solutions, states that the best-practice solution for ERP is a virtual private cloud deployment that will:
- lower operational costs at the infrastructure layer and
- allow for value creation in the platform and application layer.
In the cloud, customizations and integrations are separated from the core Jeeves ERP system. As a result, upgrades are not only fast and easy—but also included as part of the service.
In the end, Jeeves ERP cloud customers are saving on their infrastructure costs, as well as freeing up IT funds that would have gone to upgrades. And where do these savings go? According to Radar Group, they should be redirected into the platform and application layers, delivering further innovation and business process alignment—and further value creation.
Enterprise Features for Global Scalability
Multi-Company, Multi-Language, Multi-Currency
Jeeves ERP was built for enterprises that are managing multiple sites or companies across multiple geographies operating in different languages and currencies. It even handles multi-site customers and suppliers. Regardless of the complexity of your business, Jeeves ERP can be easily configured to support it.
The Jeeves financial management features can reflect the balance sheets of individual companies, as well as a consolidated corporate view. The system has built-in tools to help you manage multiple currencies, exchange schedules, and currency fluctuations. Jeeves ERP also delivers localizations for more than 20 countries, including built-in processes that abide by local regulatory requirements, as well as other convenient localizations, such as invoice reference numbers and international banking validations.
Other features like Intercompany Transactions and Master Data Management, described below, ensure that data flowing from company to company is accurate and consistent.
The Jeeves Inter-Company Transactions (ITC) application makes it possible for businesses with complex, geographically dispersed structures to operate as a single entity when working directly with customers. The tool is well suited for companies with one or more distribution centers, manufacturing units, or even remote sales offices. Because Jeeves ICT coordinates the logistical operations across many organizations, including order details, financial transactions, and general inventory flow, the application delivers a significant return on investment, including reduced inventory costs, dramatically shortened lead times, and improved customer service.
Jeeves ICT provides a completely transparent view across all of your companies, allowing users to see item balance information at all supply sites, as well as the demands placed upon them by a selling site. The information exchange in the order process across your companies is fully automated, both for customer and inventory orders. If any order details change, such as the selling company, order quantity, or price, Jeeves ICT will instantly update the order detail for the supplying company. It is also possible for the supplying company to make changes that will affect the selling company.
Master Data Management
The amount of data a typical organization produces continues to grow, in part due to increased complexity and geographic diversity. With data everywhere, organizations often struggle to establish and maintain data integrity and consistency across the organization and supply chain. Jeeves Master Data Management allows you to centrally create and manage data, as well as define rules for data entry, modification, replication, deletion, and conversion across multiple business units.
Some of your data may be common across all your companies, but maybe only your selling companies have the right to update that data. Or, perhaps some of your data needs to be converted as it moves from company to company. For example, an item may have the acquisition method “Manufacture to Requirement” at the delivering company, but “Purchase to Requirement” at the selling company. Regardless of the number of complexities you need to address, Jeeves Master Data Management was designed to facilitate data integrity across your business.
Companies like yours must create, update, and maintain all kinds of documents and unstructured information. Whether its an illustration or a contract, documents need to be housed centrally, with the most current version readily available when it is accessed. Jeeves EDM is for companies that need to manage high volumes of important artifacts within their core business processes.
Jeeves EDM (Electronic Document Management) is a fully integrated document register that gives users access to files stored on a central file server, where you can browse for a desired file, create a new file from a template, or access previous versions of the file. Files are presented to the users “at the time of need,” and in relation to objects, transactions, or activities within the Jeeves ERP system.
Documents can be linked to all relevant business objects in Jeeves ERP, such as customers, items, orders, invoices, operations, projects, and more. Linked files are also available for sharing over the Internet. Jeeves EDM is system-wide, meaning that documents are available from any program. For example, if a saved document relates to an order entry, it is not only linked to that order; it is also automatically linked to the customer.
Jeeves EDM has a customizable interface and handles all windows-compatible file types, including email.
Jeeves Workflow is a workflow management tool that allows you to automate and streamline standardized tasks and business processes, often in accordance with a structured quality system. Using Jeeves Workflow, tasks can be pushed to the right person within the organization at the right time. Processes can be built for sequential and if-then tasks, utilizing integrated data from your core Jeeves ERP system.
Jeeves Workflow creates a priority to-do list for each individual, along with with built-in deadlines for each task. You can automate all or part of the process, and the log function enables you to follow up on the status of a process, or how well it was executed. Jeeves Workflow overcomes the typical problems associated with the timely and proper completion of predefined tasks, as well as streamlines the flow of tasks from resource to resource. With standardized processes, there is less room for error, and a simpler path to training and ramp time for new employees. With reliability in process comes reliability in data, helping your team become more proactive and make better on-the-job decisions.
Jeeves Security Manager helps preserve the integrity and quality of the underlying data in your system and ensures the system optimally supports your core business processes. It keeps your end users focused on doing work in the proper areas of the system, while preventing them from making errors that delete or change data that is critical to your day-to-day decision-making.
Jeeves Security Manager allows permissions to be set using an intuitive, graphical tool. Menu and screen permissions are inherited from modules and their linked objects. These permissions are easily extended or modified, based on modules, routines, programs, reports, or fields, and without making intrusive database changes. All permissions are based on the conventional standard events: create, read, update, delete, and execute. In addition, any custom-built fields or programs can also be controlled by the Jeeves Security Manager.
Prepackaged Consulting Services
Sometimes, built-in, best-practice processes can be valuable—and ideal for the company seeking to build processes from scratch, or improve on poorly performing processes. For accelerated implementations, Jeeves offers prepackaged consulting services. These services are based on pre-built configurations of our solutions, with a set number of services hours to fit the solution to your environment.
Visit our Industries & Solutions pages to learn more.