Fully Maintained and Supported

Installation and Provisioning

Setup includes installing and configuring servers, as well as setting up monitoring, reports, and alerts associated with security, performance, backup and recovery. And, if you are upgrading, extending, or integrating your Jeeves ERP application, Jeeves ERP Cloud includes full provisioning services to ensure that your environment supports it.

Monitoring and Reporting

We monitor all aspects of your infrastructure, with assigned severities and alerts on performance, uptime, and security events, to name just a few. Our monitoring services help the Jeeves team to prevent and resolve issues in a proactive manner, as well as involve your team at the right time via a documented escalation process. Customers have full visibility into the processes and events being monitored within a dashboard.

Maintenance

The price for Jeeves ERP includes all maintenance fees, ensuring you have access to new technology and features as they are delivered. But unlike many SaaS solutions, you still retain control over how and when you upgrade. Upgrades can be scheduled when your business is ready for them.

Application Administration

Jeeves ERP Cloud includes application administration services, including the application of hotfixes, service packs, patches and upgrades to the core system.

Support and Education

Jeeves ERP customers have access to application and infrastructure support via the Jeeves Customer Portal. The portal offers tools to submit and track questions, defects, product ideas, and service requests. It also provides a platform for the support team to deliver 24/7 self-service via an FAQ knowledgebase, as well as access to news, product documentation, and on-demand education and training.

Learn more about our support offering.

Learn more about our education offering.

SaaS, PaaS, and IaaS Services for a Single Monthly Fee

Software as a Service

As a turnkey service, Jeeves ERP Cloud always represents the most current version of the Jeeves ERP application. With just an internet connection, you have access to Jeeves ERP’s comprehensive suite of functionality, as well as advanced configuration tools for non-technical users.

Key Features

Platform as a Service

Jeeves ERP Cloud delivers a powerful, open-standards-based platform service that allows for deeply personalized implementations. Just as with an on-premise solution, you can integrate with other systems, create custom features, or build out powerful workflows and reports. Jeeves ERP Cloud’s unique architecture ensures that all customizations are separated from the core feature set - ensuring that upgrades are fast, easy - and free (technical upgrades are included as part of the service and scheduled at your convenience).

Key Features

  • In-App Development Framework
  • Mobile Apps Framework
  • Integration Framework
  • Customization Framework

Infrastructure as a Service

With Jeeves ERP Cloud, you can be confident that your Jeeves ERP implementation is running on a world-class non-proprietary infrastructure; meets high security and compliance standards; and remains available and protected across a wide geographic range.

Key Features

  • Global Availability
  • Disaster Recovery and Backups
  • Security
  • Server and Database Infrastructure
  • Network

 

Fully Supported Cloud Service

While Jeeves ERP may eliminate operational costs and risk, you remain in control. You can pay for what you need, when you need it. You can upgrade when you’re ready. You have the freedom to build the customizations you want, and the integrations you require. You are not locked in by proprietary or limiting technology. Your ERP system is completely portable, open and flexible.

Put another way, when you put Jeeves ERP in the cloud, “Your ERP, Your Way” is taken to a whole new level. Leave the technical tasks to a team of experts. And spend more time and money fueling innovation and other areas of IT service.

Spend more time focusing on your business.

Benefits of the Jeeves ERP Cloud Solutions

Growing midmarket companies need something more than SaaS. They need the control, customizability and security of on-premise ERP systems combined with all the traditional benefits of cloud computing. You can have it all with Jeeves ERP in the cloud. It’s fully maintained and supported by Jeeves, but easily customized to work the way you do on your very own virtual private cloud.

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SaaS, PaaS, and IaaS Services for a Single Monthly Fee

Jeeves ERP includes Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). 

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Fully Maintained and Supported

Jeeves ERP Cloud is fully maintained and supported by a dedicated team of experts with deep application, platform and infrastructure knowledge, making it easy for them to prevent, diagnose and resolve issues if and when they occur. As a result, a significant burden is lifted from the shoulders of your IT team members, who are challenged to divide their time, budget and competencies across your business’s vast IT landscape.

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Customer Cases

Unimedic

Jeeves ERP Cloud delivers turnkey solution for one of Scandinavia's fastest growing pharma companies

When Unimedic chose Jeeves ERP as its business system in 2007, the decision was primarily based on the company’s needs for a more effective production management solution. At the time, the company had no idea it would expand to become one of Scandinavia's fastest growing pharmaceutical companies. Unlike other ERP systems, Jeeves ERP is built on a dynamic application model architecture that allows you to easily and cost-effectively implement and upgrade a highly custom system on top of a rich standard feature set. Because of these system qualities, Unimedic was able to develop, adapt and upgrade the system as they expanded to become the company that is known today as Unimedic Pharma, part of the MedCap Group.

Unimedic Pharma

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Unimedic Pharma

Real People, Right Answers

We interviewed some of our favorite product experts to find out why they love their jobs.

Jeeves ERP for Wholesale, Distribution and Retail

Syncing multiple companies and distributors across multiple geographies to custom process workflows is either expensive or impossible with most ERP software. Growing and changing wholesalers need an ERP system that will allow them to automate and streamline their unique way of competing in an increasingly complex world. They need an ERP system that was built from the ground up around the idea that all businesses are different, and continuously change over time. They need Jeeves ERP.

Jeeves ERP for Manufacturing

Syncing multiple companies and sites across multiple geographies to custom process workflows is either expensive or impossible with most ERP software. Growing and changing manufacturers need an ERP system that will allow them to automate and streamline their unique way of competing in an increasingly complex world. They need an ERP system that was built from the ground up around the idea that all businesses are different, and continuously change over time. They need Jeeves ERP.

Jeeves is Next-Gen Cloud ERP

ERP software products don't have to be a commodity, forcing companies to become more and more alike. At Jeeves, we believe software can be a differentiator, helping businesses exploit the unique processes and workflows that have been a part of their competitive advantage from the start. Bottom line, the standard we have for our software products is fit—either right out of the box or shortly thereafter via powerful configuration and customization tools.

Quickly Deploy Additive Features

ERP technology has been around for quite some time.

The architectures of many “best practice” systems available today were built decades ago to fit a handful of companies. These systems are often plagued by rigid databases and older technology that are difficult to evolve over time.

More recent architectures tried to resolve this rigidness by building incredibly robust and configurable horizontal systems. However, the cost of the implementation process was extended, in order to sift through the massive code base and turn features on or off.

When multi-tenant SaaS architectures arrived, they addressed the new issues of complexity and cost, but delivered “lowest common denominator systems” for everyone – that were again … difficult to customize.

If you haven’t figured it out by now, Jeeves ERP is different. Unlike most systems, Jeeves ERP is implemented using an additive process, rather than a subtractive one.

When we say additive design, we mean more than how easy the system is to customize and integrate. We mean that it’s easy to change and extend your system with new code. Many of our customers develop their own apps on a regular basis using our Apps Builder Toolkit. Other customers get apps from Jeeves, and simply import them into their code base.

Whether you build it yourself, or Jeeves builds it for you, Jeeves ERP’s additive architecture design separates hard-coded functionality from the core system, making it fast to deploy new features (and easy to upgrade them).

So there you have it. Jeeves ERP makes it far more easy and affordable to reinvent your system. You simply build, import, and go.

Now that’s your ERP, your way.

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Industries & Customers

Syncing multiple companies and sites across multiple geographies to custom process workflows is either expensive or impossible with most ERP software. Growing and changing manufacturers need an ERP system that will allow them to automate and streamline their unique way of competing in an increasingly complex world. They need an ERP system that was built from the ground up around the idea that all businesses are different, and continuously change over time. They need Jeeves ERP.
Syncing multiple companies and distributors across multiple geographies to custom process workflows is either expensive or impossible with most ERP software. Growing and changing wholesalers need an ERP system that will allow them to automate and streamline their unique way of competing in an increasingly complex world. They need an ERP system that was built from the ground up around the idea that all businesses are different, and continuously change over time. They need Jeeves ERP.
Installing, repairing and supporting a vast range of highly engineered products across multiple sites in multiple geographies is either expensive or impossible with most ERP software. Growing and changing service providers need an ERP system that will allow them to automate and streamline their ideal customer experience. They need an ERP system that will be the foundation for self-service and mobility, as well as capitalize on offshoring and innovative partnerships. They need Jeeves ERP.

Customers

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User Association

Find out more about our customer-led Jeeves User Association (JUA), just one of the many ways that Jeeves customers collaborate with one another.

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Jeeves ERP Consulting Services

Our ERP Services Methodology

The Jeeves consulting services team has developed a unique services methodology that fosters a deep understanding of our customers’ businesses and industries in order to act as a trusted business advisor. At Jeeves, each project is guided by an agile deployment methodology that utilizes iterative, time-boxed implementation techniques to rapidly deliver custom solutions to our customers. Our approach ensures that value is achieved early and often throughout the lifecycle of each customer’s Jeeves ERP implementation.

As an organization that supports both cloud and on-premise solution deployments, we recognize that some services are best delivered remotely by a highly skilled team, while others are more effectively delivered by local consultants working directly with customers. The Jeeves services methodology also pulls the right mix of resources from a global team of experts, keeping costs down while still meeting each customer’s unique project requirements.

Our ERP Consulting Services Offerings

Jeeves provides services that span the entire lifecycle of an ERP system, starting with new system implementation consulting. After the system go-live, the Jeeves consulting team works closely with our customers to provide ongoing system alignment services, from check-up and calibration services to bespoke customizations development. The team also offers services to extend any Jeeves ERP implementation, from third-party system integrations to mobile application development. When it’s time to upgrade or refresh the system, the Jeeves services team provides a range of services, from assessing your technical readiness, to assisting your team with change and project management. Similarly, the team is available to facilitate system rollouts to companies in new locations, or provide customized system training and education to both new and existing users.

Jeeves ERP consulting services cover a broad spectrum of project types because no two businesses are alike. When you combine our consultants’ product, industry and process expertise with your vision, you get personalized solution delivery, sprint after sprint.

Our Expertise

Sometimes, a product expert who knows your solution inside and out … who has seen it implemented and used across hundreds of companies and witnessed thousands of use cases for each and every feature …  is just what you need. Our application consultants have deep experience across the functional areas of our systems, including financial management, sales management, customer relationship management, manufacturing and production, projects and attendance, supply chain management, product management, service management and business intelligence. With 500 years of combined consulting experience and counting, you’re in good hands.

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