Support

As part of a full-service cloud solution, you have a single point of contact for help. Gone are the days of trying to isolate and funnel support cases to different groups inside and outside your organization. From network and security to application management, you have one team and one support portal. Issues can be identified and resolved quickly—and even proactively—on a highly-monitored, reliable and predictable cloud implementation.

If and when there is a problem, we are ready to assist. We know you depend on Jeeves ERP solution to keep your operations running smoothly and your customers happy. That’s why we’ve assembled a talented and experienced team of product experts to ensure you’re leveraging your system to its fullest. Each Jeeves support analyst has an average of more than 12 years of direct product experience and more than 10 years of experience serving in a technical product support role.

Our support team loves what they do, and most of all, they enjoy helping our customers solve problems. Said one of our analysts: “I love helping our customers solve problems—especially when I can give them that ‘aha’ moment—usually by displaying a feature they may not be using in their current situation.”

Our support team is also incredibly passionate about the products they support. Another one of our analysts commented, “I love the product. I fell in love with it the first day I saw it. It has endless possibilities.”

Jeeves product support is powered by Jeeves’ world-class support system, allowing customers to submit questions, defects, product ideas and service requests via the phone, email or the Jeeves customer portal. Responses and resolutions are delivered within the hours of operation of Jeeves customer support: Monday-Friday 08:00 – 17:00 CET.

After hours, customers have 24/7 access to the customer portal, where they can track their case status and history, query the self-service knowledgebase, explore on-demand education and training, and access product documentation and news.

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Fully Maintained and Supported

Installation and Provisioning

Setup includes installing and configuring servers, as well as setting up monitoring, reports, and alerts associated with security, performance, backup and recovery. And, if you are upgrading, extending, or integrating your Jeeves ERP application, Jeeves ERP Cloud includes full provisioning services to ensure that your environment supports it.

Monitoring and Reporting

We monitor all aspects of your infrastructure, with assigned severities and alerts on performance, uptime, and security events, to name just a few. Our monitoring services help the Jeeves team to prevent and resolve issues in a proactive manner, as well as involve your team at the right time via a documented escalation process. Customers have full visibility into the processes and events being monitored within a dashboard.

Maintenance

The price for Jeeves ERP includes all maintenance fees, ensuring you have access to new technology and features as they are delivered. But unlike many SaaS solutions, you still retain control over how and when you upgrade. Upgrades can be scheduled when your business is ready for them.

Application Administration

Jeeves ERP Cloud includes application administration services, including the application of hotfixes, service packs, patches and upgrades to the core system.

Support and Education

Jeeves ERP customers have access to application and infrastructure support via the Jeeves Customer Portal. The portal offers tools to submit and track questions, defects, product ideas, and service requests. It also provides a platform for the support team to deliver 24/7 self-service via an FAQ knowledgebase, as well as access to news, product documentation, and on-demand education and training.

Learn more about our support offering.

Learn more about our education offering.

SaaS, PaaS, and IaaS Services for a Single Monthly Fee

Software as a Service

As a turnkey service, Jeeves ERP Cloud always represents the most current version of the Jeeves ERP application. With just an internet connection, you have access to Jeeves ERP’s comprehensive suite of functionality, as well as advanced configuration tools for non-technical users.

Key Features

Platform as a Service

Jeeves ERP Cloud delivers a powerful, open-standards-based platform service that allows for deeply personalized implementations. Just as with an on-premise solution, you can integrate with other systems, create custom features, or build out powerful workflows and reports. Jeeves ERP Cloud’s unique architecture ensures that all customizations are separated from the core feature set - ensuring that upgrades are fast, easy - and free (technical upgrades are included as part of the service and scheduled at your convenience).

Key Features

  • In-App Development Framework
  • Mobile Apps Framework
  • Integration Framework
  • Customization Framework

Infrastructure as a Service

With Jeeves ERP Cloud, you can be confident that your Jeeves ERP implementation is running on a world-class non-proprietary infrastructure; meets high security and compliance standards; and remains available and protected across a wide geographic range.

Key Features

  • Global Availability
  • Disaster Recovery and Backups
  • Security
  • Server and Database Infrastructure
  • Network

 

Fully Supported Cloud Service

While Jeeves ERP may eliminate operational costs and risk, you remain in control. You can pay for what you need, when you need it. You can upgrade when you’re ready. You have the freedom to build the customizations you want, and the integrations you require. You are not locked in by proprietary or limiting technology. Your ERP system is completely portable, open and flexible.

Put another way, when you put Jeeves ERP in the cloud, “Your ERP, Your Way” is taken to a whole new level. Leave the technical tasks to a team of experts. And spend more time and money fueling innovation and other areas of IT service.

Spend more time focusing on your business.

Benefits of the Jeeves ERP Cloud Solutions

Growing midmarket companies need something more than SaaS. They need the control, customizability and security of on-premise ERP systems combined with all the traditional benefits of cloud computing. You can have it all with Jeeves ERP in the cloud. It’s fully maintained and supported by Jeeves, but easily customized to work the way you do on your very own virtual private cloud.

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SaaS, PaaS, and IaaS Services for a Single Monthly Fee

Jeeves ERP includes Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). 

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Fully Maintained and Supported

Jeeves ERP Cloud is fully maintained and supported by a dedicated team of experts with deep application, platform and infrastructure knowledge, making it easy for them to prevent, diagnose and resolve issues if and when they occur. As a result, a significant burden is lifted from the shoulders of your IT team members, who are challenged to divide their time, budget and competencies across your business’s vast IT landscape.

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Customer Cases

Unimedic

Jeeves ERP Cloud delivers turnkey solution for one of Scandinavia's fastest growing pharma companies

When Unimedic chose Jeeves ERP as its business system in 2007, the decision was primarily based on the company’s needs for a more effective production management solution. At the time, the company had no idea it would expand to become one of Scandinavia's fastest growing pharmaceutical companies. Unlike other ERP systems, Jeeves ERP is built on a dynamic application model architecture that allows you to easily and cost-effectively implement and upgrade a highly custom system on top of a rich standard feature set. Because of these system qualities, Unimedic was able to develop, adapt and upgrade the system as they expanded to become the company that is known today as Unimedic Pharma, part of the MedCap Group.

Jeeves ERP for Wholesale, Distribution and Retail

Syncing multiple companies and distributors across multiple geographies to custom process workflows is either expensive or impossible with most ERP software. Growing and changing wholesalers need an ERP system that will allow them to automate and streamline their unique way of competing in an increasingly complex world. They need an ERP system that was built from the ground up around the idea that all businesses are different, and continuously change over time. They need Jeeves ERP.

Jeeves ERP for Manufacturing

Syncing multiple companies and sites across multiple geographies to custom process workflows is either expensive or impossible with most ERP software. Growing and changing manufacturers need an ERP system that will allow them to automate and streamline their unique way of competing in an increasingly complex world. They need an ERP system that was built from the ground up around the idea that all businesses are different, and continuously change over time. They need Jeeves ERP.

Jeeves is Next-Gen Cloud ERP

ERP software products don't have to be a commodity, forcing companies to become more and more alike. At Jeeves, we believe software can be a differentiator, helping businesses exploit the unique processes and workflows that have been a part of their competitive advantage from the start. Bottom line, the standard we have for our software products is fit—either right out of the box or shortly thereafter via powerful configuration and customization tools.

Why Jeeves ERP?

Eight Reasons to Choose Jeeves ERP

  1. Easy to Customize
  2. Easy to Upgrade
  3. Easy to Integrate
  4. Low TCO
  5. Cloud ERP Leadership
  6. Enterprise Features for Global Scale
  7. Quickly Deploy Additive Features
  8. Local Strategic Partner

Easy to Customize

Jeeves is designed to help you easily modify the system to suit your business from the start, and further customize it over time to support growth and change. And best of all? You don’t have to be an IT whiz to complete tasks that typically require full-time application support or services engagements from your ERP vendor. Companies choose Jeeves ERP because it delivers out-of-the-box-functionality accompanied by an unparalleled platform service that allows those with even basic technical knowledge to continually develop the system without risk.

Easy to Upgrade

Jeeves ERP upgrades are included as part of our cloud service, but unlike most cloud systems, there are no forced upgrades. You are in control of how and when you upgrade your system. What’s more, everything that’s unique to you, from the simplest of personalized fields to custom-developed apps, are kept isolated from the core system inside your site repository, allowing you to quickly take advantage of new features—without having to upgrade the ones you’ve built.

Easy to Integrate

Jeeves ERP’s open database design and service-oriented architecture gives it an inherent ability to easily integrate with any cloud or on-premise third-party system. What’s more, we’ve partnered with leading solution providers to offer prepackaged integrations.

Low Total Cost of Ownership

When you have a system that’s easy to customize, integrate and upgrade, you achieve a unique benefit. And that’s a low total cost of ownership. In fact, a recent study by Radar Group showed the Jeeves TCO to be the lowest in the Swedish market.

Cloud ERP Leadership

Jeeves ERP is a fully maintained and fully supported cloud solution, spanning software, platform and infrastructure services. It is designed to give you peace of mind that your entire Jeeves ERP IT environment - from hardware to software and everything in between - is guaranteed to run optimally and smoothly 24/7. Unlike other cloud and SaaS ERP products, Jeeves ERP delivers a powerful, open-standards-based platform service that allows for deeply personalized implementations and integrations, while retaining all the traditional benefits of cloud technology.

Enterprise Features for Global Scale

Jeeves ERP gives you the freedom to support the complexity of your organization today and tomorrow, with its inherent ability to support multiple companies or sites across multiple geographies and currencies. The system also includes enterprise-class features that are required by growing and changing businesses, from document management to master data management and workflow tools.

Quickly Deploy Additive Features

Traditional ERP software needs to be tweaked and subtracted from a large pile of code, and that’s difficult and expensive. And typical SaaS solutions are built for all tenants, with only basic configuration capabilities. Companies choose Jeeves ERP because it was built from the start to support ongoing customizations and development using an additive approach. And whether you develop it yourself or engage our services team to build it for you, our apps-driven development cycle allows you to quickly deploy custom functionality.

Local Strategic Partner

Jeeves is a true partner, taking care of our customers all the way from implementation to product support. Our account managers work to know your business inside and out, participating as a member of your team when internal initiatives and challenges can be augmented by our software solutions. Our talented industry, product and process experts have been serving the Swedish market for nearly 25 years, helping Swedish companies celebrate—and automate—what makes them different.

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Local Strategic Partner

From our headquarters in Stockholm and regional office locations across Sweden, Jeeves serves hundreds upon hundreds of local companies. We employ the best and brightest people to further the development of the Jeeves ERP system and its passionate community of users.

Our talented industry, product and process experts have been serving the Swedish market for nearly 25 years, helping companies with growing and global operations implement customized operational ERP functionality. Our beliefs about why many international ERP vendors fail; our resolve to celebrate the diversity of the ERP market; and our commitment to ensure that your ERP software solution from Jeeves truly belongs to you—it’s all rooted in the idea of putting customers first.

In our operations, we put our customers first, and you can see it in every aspect of the business:

  • Our product management team builds product feedback channels into every stage of the product development process to ensure that our solutions are 100 percent customer driven and approved.
  • Our application and infrastructure support teams have built a world-class support infrastructure to ensure your implementation is running optimally and smoothly 24/7.
  • Our education team builds high-value education offerings to empower every level of user, from novice to veteran.
  • Our engineers handle escalations on support requests; release patches to address urgent customer needs and quality assurance; build documentation and product manuals; and develop the new features customers are asking for.
  • Our tenured product and industry consultants are available to provide a number of consulting services to meet your unique needs.
  • Our marketing team hosts an education- and networking-centric user and partner conference, as well as regular industry best practice and educational product webinars. The Jeeves marketing team also is dedicated to ensuring that you receive product- and company-related information via customer emails and newsletters.
  • Our account management team is always available to help, with a vast network of resources at his or her disposal across our services, support and application consulting teams. As your central point of contact, your account manager will work with you to deeply understand your challenges and opportunities via regular strategic account planning sessions, as well as work as an extension of your team to ensure custom, whole-solution delivery.

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Quickly Deploy Additive Features

ERP technology has been around for quite some time.

The architectures of many “best practice” systems available today were built decades ago to fit a handful of companies. These systems are often plagued by rigid databases and older technology that are difficult to evolve over time.

More recent architectures tried to resolve this rigidness by building incredibly robust and configurable horizontal systems. However, the cost of the implementation process was extended, in order to sift through the massive code base and turn features on or off.

When multi-tenant SaaS architectures arrived, they addressed the new issues of complexity and cost, but delivered “lowest common denominator systems” for everyone – that were again … difficult to customize.

If you haven’t figured it out by now, Jeeves ERP is different. Unlike most systems, Jeeves ERP is implemented using an additive process, rather than a subtractive one.

When we say additive design, we mean more than how easy the system is to customize and integrate. We mean that it’s easy to change and extend your system with new code. Many of our customers develop their own apps on a regular basis using our Apps Builder Toolkit. Other customers get apps from Jeeves, and simply import them into their code base.

Whether you build it yourself, or Jeeves builds it for you, Jeeves ERP’s additive architecture design separates hard-coded functionality from the core system, making it fast to deploy new features (and easy to upgrade them).

So there you have it. Jeeves ERP makes it far more easy and affordable to reinvent your system. You simply build, import, and go.

Now that’s your ERP, your way.

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